McDonald's Batu Kawa DT — Restaurant in Sarawak

Just a while ago we go to mcd batu kawah..because we getting our salary we want to treat everybody at home something delicious..after that we getting order..the staff looking at us like we beg for the food for free..thats okay we did not even bother because i think the food is important..after that we paying..after awhile we getting our food and guest what..in our order its not the same as we order..what more worse the order getting less..we order 5 burger for our siblings at home..in the resit its correct but after arrive home we think the orders is correct as in the resit but we get less..we just getting 4 burgers out of 5 that we orders..my brother order for double cheese chicken burger but getting double spicy chicken burger..who did not getting annoyed..its not about the price its about your guys responsibility..how can a well known brand F&B having a bad customer service..all human have problems but dont act like you guys only have problem..we pay with our own hard earned money not like we go there begging you guys for free..please treat people equally if you guys wanna have...

Probably the second best McD in the city in my opinion besides the one near the cat statues. Parking is limited but most people come here for drive through. There a few self-ordering kiosks and orders are payable with credit/debit card and ewallet. Also one traditional cashier counter for cash payments. Tables can be fully occupied during peak hours. Staff are mostly friendly and helpful in my experience. Although I've been here many times, I'd experienced flawless service to at times missing food items, skipped order number due to kitchen error with time wasted while later orders pass by and wrong items received. At all times, staffs were very helpful in helping with the missing orders but I wish the food service would be better especially when picking up food at the counter where the order number's status turns to now serving yet the food is nowhere near ready. On another note, the toilets are very small and crampy. Most of the time they look dirty and...

Every time they serve ayam goreng chicken wings no matter u order 2 or 3 pieces in this premise. They ignore customer request and reasoned out is the last call for ayam no stock left. Even the time is only 10-11pm. As a consumer who enjoy your chicken but you can serve wings 3 days in a row and ignore request is absurd. Its unfair for frequent diner that you provide such service. If u wanna sell wings just put there ayam wings mcd so customer will not hopeful to jackpot a drum or thigh in the probability of 10 meals. The worst thing is your staff ask me to come earlier if do not want to get chicken wings! I am there since 11pm plus but i only get the meal around 12 something. Mcd Staff :Kalau tak mahu dapat chicken wing lain kali datang awal. If this is the case dont open until 3am or announce to customer you wont sell ayam...