Secret Recipe Bell Avenue, Sepang — Restaurant in Sepang

The attitude of the staff was really unacceptable. I bought 3 cheese tarts (initially paid for two, then added one more). The staff packed them into a paper bag, but since the tarts were still hot, the bag got completely ruined (which I only realized when I got home).

Since I bought them for a friend, I decided to go back and exchange them. I initially approached one of the staff politely (a chubby male — his attitude was actually very good). He helped call over the staff member who packed the tarts earlier.

When I explained the situation to him, I was shocked by his response: “This is your fault, not my problem.” (With bad attitude ) That made me extremely angry. I think if you know that packing hot cheese tarts into a paper bag will cause this issue, you should inform the customer in advance. You could let the customer know that putting three tarts in a box would prevent the mess and recommend me to buy three instead.

But that’s not even the main point. What really upset me was that it was only after I mentioned I would leave a review on Google that they decided to replace the item for me — and even then, with a terrible attitude. He slammed the food storage box open and closed, clearly showing he was unhappy. Even when I thanked him at the end, he just glared at me with a very unpleasant expression.

I visited on April 12th at 11:30 AM. The staff member was wearing a black polo shirt and was quite slim. Please improve your staff’s customer...

Food : ordered curry mee, lasagna, nasi ayam crispy, marinara. Everything was just lousy. The worst secret recipe outlet ever. Curry laksa had too much santan and too too thick, lasagna was salty, nasi ayam and marinara was bland. The drinks, watermelon was too sweet, too much sugar less fruit, latte has too much milk. Ice latte too. Idk how you train your barista but they cant make coffee.

Service : waited for our hot latte for an hour. We checked 2 times with ur staff he said “ kejap eh “. But still an hour??? Other drink we ordered later came earlier than the coffee. Very bad service. Didnt inform customers at all with your stupid hiccups.

Atmosphere : we are not at peace at all with all the flies lingering around our food and drinks, furthermore with all the lousy food. All of us did not finished our food cuz it was bad. It was really really bad.

We hope you can improve your food and service. Train your staff more on how to handle customers : make food and drinks. Other secret recipes serves delicious food. But urs is just probably the worst ive eaten so far. If i could give you 0...

A complete rip off for those dining in The pastery has 2 prices one for take away and one for dine in (which is higher). So I made my choice to dine in but to my surprise, I was charged the dine in price (the more expensive one shown on the price tag) plus the 10% service charge (which is usually paid as a charge to those dining in at all restaurants). It felt like tese guys are ripping off their customers by charging them twice on dine in service. When I complained, the stuff did not add more than: these are the rules!! We can do nothing!! I used to be a loyal customer of secret recipe. But recently I saw change in attitude and deteriorating customer service. Not...