Attention all travelers passing through this airport:
If you're acquainted with the board game Monopoly, consider this establishment as a jail—avoid it at all costs! This is not a place worth investing your money. The management clearly doesn't prioritize your experience, and you'd be much better off spending your funds at any of the many food establishments available.
The service here is utterly chaotic, reminiscent of a fast food restaurant but with triple the staff running around in disarray. My server, Manuel, took my order, yet it was another person delivered my meal and two minutes later, Manuel cruises by asking if I needed more soy sauce, which was not even at my table. Another server brought over a slimy bottle of soy sauce in a fancy chrome container that poured out like a soda fountain, flooding my $35 (US) Tuna Poke bowl that was barely the size of a Big Mac.
As I tried to enjoy my meal, at least three other workers flocked to my table to remove condiments they had placed down, even though I was still eating. For instance, one server snatched away the Tabasco sauce I wasn’t using, another took the salt and pepper shakers, and then a third came along to wipe the stains left by the previous two. All of this happened in the first four minutes after my meal arrived. This lack of coordination is unacceptable.
The atmosphere can be described most accurately as a high-end New York nightclub fused with a McDonald's, all wrapped up in a black and white theme and accented with vibrant neon pink lights. The music is deafening, making it nearly impossible to communicate with the servers, even for someone with perfect hearing. The entrance may seem inviting, with a beautiful young lady who greets you and seats you with an air of calm and care. However, prepare yourself, as chaos is about to erupt at your table.
My attempt to share my experience with a manager, or at least someone in authority, was clearly misunderstood. Instead of engaging in a meaningful conversation, his response was merely to suggest I write a review on Google, rather than genuinely listening to what I had to say. He criticized me for not engaging with my server, who merely took my order, asked if I wanted soy sauce, and then vanished for the rest of my meal.
I attempted to utilize the laser-etched wood QR codes displayed on the tables for the feedback form on the website, but I found that this location does not exist. Given my experience at this establishment, I wasn’t surprised by this at all. The authority figure informed me that the restaurant was not his and therefore not his concern. However, he encouraged my feedback and suggested I share my thoughts on platforms like Trip Advisor, Expedia, and Google. So, I am taking his advice and doing exactly that.
In closing, my bill was $38 US for a can of Sprite and a Tuna Poke Bowl. If you're looking to indulge and spend a little extravagantly, this is the place to do it. However, for those who have made it to the end of this post, feel free to reach out to me directly. I would be delighted to assist you in exploring what it means to spend freely and enjoy life, sharing with you the joy of my experiences and moments that celebrate the art of living at your expense by tagging you in my instagram posts wasting your money in style. Consider the reality that this is unlikely to materialize.
Why gamble your money on options that could disappoint you? Make smarter choices that deliver true satisfaction! With favorites like Subway, Sbarro, Panda Express, Carl’s Jr., Tacos, and Starbucks, you’ll find delicious meals that will fuel you before taking off on your journey homeward bound saving you the extra cash for the next adventure. Once again, I extend my offer for you to invest in my dreams. I believe in the power of action, so let's turn possibilities into reality and see what unfolds, or not. 🤷♂️😆
I wish you all safe and healthy...
Read moreMy bf and I stopped here for a quick meal before our flight home. He ordered the “full breakfast.” I ordered truffle fries and the steak sandwich, which I asked if I could have prepared medium rare, as it was ribeye. I was told that it was made in advance, so it was medium well. Okaaaayyy. When our food arrived I took 3 bites of my sandwich. The first bite consisted of only bread and a lot of cheese. The second bite had meat in it, and tasted fine, but still too much bread and cheese. The third bite had a large chunk of grissle that I had to spit out. I opened up the sandwich and saw only 3 small strips of meat, which I ate because I was starving. The rest of the “meat” was roughly 1/4 cup of tendon and fat chunks that were clearly inedible. Some of them were just hard like rubber. And there was so much bread and cheese… the whole sandwich was just poorly constructed. When the waiter brought our bill for $100usd I informed him that my sandwich was prepared with conservatively, 25% of edible meat. I asked if we could get a discount. It was a $30 sandwich. He saw the pile of chunks of fat on the plate and said he would take care of it. Only to return and say that because I “ate it” we would have to pay for it. I took 3 bites of the sandwich itself. The plate was barely touched. I wound up sharing my bfs breakfast, and filling up on truffle fries. We tried to explain the obvious, but he wouldn’t budge. As someone who almost never complains to waiters or sends food back, I left here angry and disappointed at the food provided, and the handling of a clearly unacceptable plate of food. Don’t waste your time...
Read moreDO NOT GO HERE!!!! go to the food court unless you don’t mind paying ridiculous prices.
$230 US dollars for 2x quesadilla entrees and a couple beers.
The atmosphere reminded me of an old dated burger joint in Vegas that is on the verge of closing for good. It appeared clean for the most part and fairly busy. The staff were polite but nothing exceptional.
Were asked if we wanted water with our meal. And to my surprise we were charged for the water. It was bottled which I honestly did not expect. It should have been mentioned during ordering.
The entree was typical pub food. Mediocre at best. I found it somewhat bland and the presentation could have been better.
The bill came and it was $233. The waiter asked how much I wanted to tip.. 18, 20, 22%... As I said the service was ok so I tipped him 18%..
After we left we found the food court and what we saw people eating looked and smelt much more appetizing and likely easier on the wallet.
The prices are listed on their menu, so I should have been more vigilant on converting their prices so the blame can't be entirely on them.
But there's nothing like being gouged as a final vacation memory. Hopefully this review saves some travellers some...
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