Sam's Club — Restaurant in Chihuahua

Horrible security people, who are pushy to the point of abuse. Sales staff never knows what they have in stock, and it is very hard to find anyone working in the different aisles to get help. The cashiers at this location act like petty tyrants. One of the male cashiers actually flipped his short hairdo at me and put his hand in my face and walked off because he didn't like my questions. That was pretty funny really, as he was so dramatic about it, but honestly they only act that way because the manager allows it. This manager not only allows his cashiers, sales staff and security personnel to treat customers in a rude and condescending manner, but it seems he encourages it. I had occasion to call the manager over at this store due to an abusive cashier today (March 24th 2022), but he unbelievably displayed the same behavior. It is really astounding that this manager did not exhibit any management traits such as understanding the psychology of a customer, apologizing and trying to understand the problem from the customers perspective, trying to resolve the situation in a peaceful way, etc...This guy actually screamed at me in front of the entire store and asked me to leave, threatening to even call the police, all based on the cashiers side of the story. He never introduced himself, nor told me his name. He never asked for my name. He never asked me what the problem was from my point of view, nor how he could help me. He just screamed and took the side of the cashier.

See photos attached for the manager with no management training, and belligerent belladona cashier. Notice the matching tightly clasped hands indicating a negative, anxious attitude. The Diva cashier was standing 20 yards away, hiding behind a trolley, so he wouldn't have to be a part of the dramatic scene that he caused.

I'm a black membership holder and spend over $200,000 pesos per year at this store. That is not a fortune, but I do expect to be treated with a little bit of dignity and a little bit of respect for choosing to spend my money in this store. If this manager spent just a little bit of time trying to solve problems, instead of acerbating them, I'm sure they could all unclench their hands, along with various other body parts, and begin to relax and smile at customers instead of berating them.

Obviously no one in my family will be coming back to this location, nor any other Sam's or Walmart again. It doesn't seem like Sam's cares much, but who knows. Maybe this will help them realize they are hiring people who have no business being in the customer service industry.

In the meantime, Costco is just down the street, and though it is a bit further, they do treat their customers as if they are happy to see them, which is what any good business does, and where I will now be spending my money. I was very pleased today when I became a member of Costco and Costco is the store I recommend to anyone reading this now. So long Sam's.... and thanks for...

Very bad customer service would give a zero star if I could . I was denied a purchase from the cashier manager, David Meraz because I did not comply to his demand to download the Sams Cub application. I requested to speak to a manager thinking they would be more interested in customer satisfaction but no again he, Jorge Escobar, Store Manager declined stating I had to download the app in order to make my purchase. Consumers save your money and go with a Costco membership they have excellent customer service and truly care about...

Went here to purchase dog food, I picked up a bag from the shelf where the price labeled not looking at the brand. All of there dog food is placed incorrectly so that you can purchase at a higher price. I feel like this is a scam or fraud. Then I had an issue at the self checkout trying to explain the situation and was made clear that I pretty much didn’t know what I was doing. Tried talking to management and got the same treatment. Definitely won’t be going back...