KFC — Restaurant in Hidalgo

Horrible service! I waited 30 minutes for three small combos. When I complained all they said was sorry. I said I wanted something free. They gave me a free bag of fries but I had to wait another 15 minutes for those. Idiots! If a customer is upset about slow service, don't make them wait longer.

Response to Owner Reply: If you want to improve you need to have food ready for when customers arrive. I'm certain you have stats that show how much food is sold on which dates, at what times and so forth. You are a fast food restaurant, I could have had faster service at a dine in restaurant. I was not the only customer with the issue last night.

Frankly I think you should give me my money back or offer a gift certificate because of the horrible experience. Fire half the staff (they're not needed), pay the remaining ones more money (so they'll actually want to work) and train the heck out of them (so they know what they're doing).

Looking back at your previous reviews you can see that this is not a new or...

This was one of the worst KFC's I'd ever been to in Mexico. Costumer service was terrible. The employees working there didn't have the attitude that they wanted to be there. They messed up my order and took them so long to fix it. I got tended to, and literally they saw me standing there waiting patiently and they looked at me as if they weren't gonna do anything to fix it. I had to request the manager and got taken care of after standing for 15 minutes for something that takes seconds to fix. The place has no parking so you'll have to park your vehicle on the street, which is usually very full. Also, they let random solicitors come into the restaurant to ask for money while you're there eating. Overral, I don't reccomend this location. Only reason I didn't give it one star was because the food...

The slowest “fast food” I’ve ever had. It wasn’t busy at all and they had about 20 people working but it still took them 10 minutes to make a burger, fries, and a drink. Not to mention they gave me the wrong drink. All the fries were cold and the burger was barely warm. Also saw a worker eating fries out of the fries station without washing hands. Very...