Carnes En Su Jugo "Navarrete" — Restaurant in Jalisco

We came here on a Friday around 4 PM at the recommendation of one of the street vendors.

The GOOD - we were warmly greeted and promptly sat down. The Michelada w cerveza Victoria was perfect after being on my feet for a couple of hours shopping. The kids really enjoyed the Horchata. The food was excellent. The flight that they bring in with a mix of guacamole, salsa, grilled onions, beans was very tasty to go along with their freshly fried mini tortillas (chips). There were six people in our party. Three of us got the house specialty – the Carne en su Jugo. Two got the Arrachera and one got the Chuleta. Everyone really enjoyed the food. We passed on the dessert because everything took so long and we had to get back on the road.

The FRUSTRATING - the wait staff was mostly a group of younger kids, probably in their early 20s. A couple of them were very nice and sincerely trying to do their best. I wish I would’ve gotten their names so that I could give them some recognition, but I can only describe them. One was a shorter brunette girl with mid length curly/wavy hair. The other was gentleman with silver-ish roundish frame glasses. They were really trying to make the best out of a messy situation.

That being sad, they were in total disarray. The drinks were all brought out at different times. The food was slow to come out. Therefore, when we asked for refills on the flights of guacamole, salsa, beans they were very slow to bring that out. Although the handmaid tortillas were excellent, they brought those out about 15 minutes before the food actually came out, so the tortillas were cold by the time the food made it out. Again everyone in our party got the food at different times, with cold tortillas, then the food was getting cold as we waited for fresh tortillas.

The UGLY - what really made me the most upset was that the waiter who initially sat us down disappeared. My son then pointed out to me that he was sitting at the back of the restaurant eating a meal with couple of other staff members. It wasn’t difficult to see him because the restaurant was only about 15% full. We made eye contact a couple of times. He eventually came back around to finish things up with us. When he brought out the bill, he asked if I wanted to include a gratuity. I commented that I normally would and that the food was great, but the service was totally disorganized. Therefore, I would not leave them anything extra.

In summary, I would say that this place has potential to be very good. They need leadership. They need a manager that knows what they are doing and guiding this young staff that seems that they really do want to deliver great service. I hope they get...

Malo malo malo.

Llegamos porque si bien el restaurante se llama "carnes en su jugo Navarrete" que te imaginas que venden ? Pues nos comentan que la carne en su jugo es a partir de las 12:30 😑😑, bueno decidimos elegir de sus desayunos que tienen disponibles. Al principio todo pintaba bien llevaron el servicio (salsas, complementos) tomaron la orden y todo iba bien. Hasta que ......

Te sirven fruta que congelan o es del día anterior ya la fruta con una textura y sabor desagradable, les comentamos la situación y les importo poco no tuvieron ni la más mínima intensión de cambiarla. El café frío Pedimos 4 platillos que tardaron aproximadamente 40min en servir a pesar de que solo había 3 mesas. De esos 4 platillos en su carta dice enchiladas con pollo y champiñones encima, QUE TRAJERON? 4 quesadillas bañadas de salsa verde 😑😑😑 Se pidió unos chilaquiles con pollo gratinados con 2 huevos tiernos QUE TRAJERON? Chilaquiles con pollo gratinados sin el huevo. Se les pidió una orden de hotcakes con 2 huevos tiernos encima QUE TRAJERON? primero 2 hotcakes cuando les dijimos que también les habían faltado los huevos se llevaron el plato y trajeron 2 huevos súper fritos en otro plato.

Al final regresamos las pseudo enchiladas y chilaquiles lo único que sirvieron bien fue las enfrijoladas y a medias los hotcakes.

Que sucede? que tienen personal muy jóven que no les interesa en lo más mínimo la atención o la experiencia para los clientes. Les empezamos a decir desde la fruta hasta todos los faltantes y solo se echaban la culpa unos a otros. Pedimos hablar con el gerente y era otra srita muy joven que carece de experiencia para solucionar problemas inmediatamente. Eso sin contar que el plaque sucio lleno de salsa y otras cosas que supimos que eran.

Al final al pedir la cuenta todavía nos intentaron cobrar todos los platillos les comentamos que cómo pretendían que los pagaríamos si a pesar de que llegaron super tardes, llegaron incompletos y erróneos. Solo se pagaron las 2 cosas que medio llegaron bien.

Cómo dicen el que tiene tienda que la atienda y si van a vender carne en su jugo a partir de las 12:30 favor de abrir hasta esa hora u ofrecer su plato principal desde todo el día. Les quisimos dar un voto de confianza y nos decepcionaron rotundamente.

Pongan gente con experiencia y trato al cliente, porque todos los negocios se deben a sus clientes y si no los cuidan jamás regresarán...

I don't think these people know how to wait on people,they don't ask if you want another drink,I ask if I could have more beans that meat,and I got the opposite, ther was only 1 lady before us then us and another couple walked in and they waited on the last couple first,they got there food way before our order,then when the waiters came to take the order she came back with tortilla and we sat ther for another 15 minutes before the food,we went there last year and thought we would give it another chance, no more would I go back and wouldn't recommend, they need a manager who trained them, very...