Umbal Restaurant — Restaurant in Quintana Roo

I left a review for Umbal (part of Nerea Hotel) a year ago under the hotel's google page. I now see that the restaurant has its own page for reviews. Last year, Alfredo, our server, treated us so nice for dinner. The cons: My wife and I went back to Umbal for breakfast this time. However, the experience was not stellar this time. It was Sunday, September 17th. They only had one server for the restaurant; he was taking care of customers on the 1st floor and 2nd level on his own. Our server was pleasant, but he did not go above and beyond. I asked for a 2nd cup of coffee for my wife, and the coffee never came. We didn't bother asking him again. I asked our server if they had bottle water. He said, "yes." However, he also said to us, "it costs 200 pesos." I don't know why the need to provide the price as we didn't ask for its price. Not saying his intention was ill; simply commenting that there was no need to tell us the price of the water. Clearly, we had the means to pay for our food. The following is what irritated me the most about the restaurant and staff: My wife was overheated due to the humidity and close to 100 degree weather, so she got in their empty pool. I heard the cook behind the counter telling our server, "They're not hotel guests, and they're using the pool." Other hotels in the area such as O'Tulum and Cielo Maya have always let us use their facilities (pool, chairs, pool beds) free of charge as long we consume food and drinks. They happily come to our table to offer these services. They tell us, "feel free to use our pools, chairs, and tanning/laying beds while you sip on a mojito or margarita. Let us know what else we can do for you. We know you're not hotel guests, but you are also our guests because you're here eating and drinking at our restaurant. My wife and I do not need access to a pool; we have a pool all the time available to us during our stay in our property. It is the kind, gracious gesture from other places that extend their amenities to us what makes the difference. Their make our stay and dinning experience memorable. Umbal fell short, so short of meeting a welcoming experience. The pros: The food was great! It has great taste despite the negative experience with their lack of friendliness, professionalism, and welcoming to guest, regardless of whether or not they're staying at the hotel. Food is very organic, plenty of choices that go beyond traditional mexican cuisine. To sum up: Go to O'Tulum, Cielo Maya, DSKY or other nearby place on this private area for treatment like family and like you matter. You can also go to downtown Tulum and experience other restaurants in that area as well such as Bejuco, which I left them a 5...

My friends and I went to this place one night a week ago. The food was pretty good but they overcharge for it. The most incredible part about this experience was the waiter.

We ordered lots of food and several of us had multiple alcoholic beverages driving up the bill.

From the very start, our server acted like we were being a burden to him, as if he was struggling with the only table he had while we were there, us.

When the four of us requested 4 separate checks, our server threw the biggest immature hissy fit you've ever seen. It was actually embarrassing to watch. He was basically being rude the entire time and then let it all out at the end by being incredibly rude and mean.

We all were tipping him separately and well. Very unprofessional.

Of course the view is nice, it's on the beach. Go...

We stayed here for 3 nights and ate multiple meals. In the US, we can’t always expect a ton from hotel restaurants. This restaurant completely blew us away. Everything - from the scallop aguachiles in a broth so delicious I drank it straight from the bowl - to the incredibly fresh fruit and yogurt in the morning - was clearly made with love and care. All the wait staff treated us like old friends and we felt so welcome. We chose to eat here again and again rather than going into town because it was consistently delicious, thoughtful, and you can’t beat that beautiful view. If you’re looking for well balanced meals, fresh produce and fish, without being smothered in cheese or fried - please check this place out....