Debonairs Pizza Walvis Bay — Restaurant in Erongo Region

I placed an order for collection at the Walvis Bay outlet (CBD) through the Debonairs App and it seems that the staff do not know how it works. When placing an order the app defaults Collection Time to "ASAP", I did not change this and I confirmed. I received an SMS with a link to details of my order and it stated that the order will be ready after 15mins. The Manager on duty called me and wanted me to confirm collection time. This had me puzzled because the app confirmed a time..... Non the less I told the manager I'll be there at the time as confirmed by the app. I arrived at the restaurant about 2mins after my order should have been done and low and behold ; it was not ready. I asked to see the manager who informed me that my order did not stipulate a time, thus he decided to only instruct his team to start with it about 10mins after the order was placed. 😕 He stepped in and although I did not wait very long I still believe that the app failed this branch today. Its all about convenience to your clientele but the Debonairs app (if staff are not trained properly) does not serve...

I ordered three pizzas over the phone to collect in an hour for a class party at school.

When I arrived for pick up, Debonaires kept on insisting that I wait a few more minutes as the pizzas are “just getting out of the oven”. After waiting an extra 20 minutes. I still hadn’t received ANYTHING! I demanded a refund.

The manager called me later that evening to apologise and said I could have my order the next day for free. I had my nephew’s birthday party that day and thought it excellent because then I wouldn’t need to order pizzas somewhere else. I agreed to forgive and forget when I received the free pizzas. It was promised to be delivered at 13:30.

At 14:00 nothing had yet arrived and I had to call to ask what had happened. They obviously forgot. I received the free pizzas at 14:20 right before the party was about to end.

Great tasting pizza, but honestly unacceptable service. I do not recommend relying...

Food always ready within or before the promised time. Never had to select any other item due to missing ingredients. I have had this problem with all the other fast food chains in Walvisbaai. Debonairs definitely plans well. The staff are always smiling. Very commendable. They even assisted me with a pizza delivery for my Fiance' and were able to use the sauce to create a heart on-top of the cheese (I ordered from 1300km's away). You will not be disappointed with the service from this well managed...