KFC — Restaurant in Amersfoort

We stopped at this KFC yesterday evening and it was a horrible experience. We waited in the car for a long time and was given a wrong order which was worth less than half what we paid for. We went to the window and told the young employee that it wasn't our order, they took it away and said we have not paid for two of the sandwiches and we paid again, after a while brought another order. When we looked inside, there was no reciept and I checked my bank app to see how much I was charged and realized it was too much in comparison to what I ordered and what was in the packet. I walked to the window for a 3rd time and asked for a receipt, they checked my receipt, order and payment and apparently they mistakenly enterd 2 meals instead of two buckets for me and then very conveniently forgot to put the 4 drinks and 4 fries (that I didn't want at all but because of their mistake, have already paid for). At the end, I realized that the 2 sandwiches, were also paid for in the first order(because I ordered them from the beginning) but they charged me twice for them. So, we went home with 23 euro paid above our order, with 4 drinks and 2 small boxes of curry chicken or smt, 4 fries that we absolutely didn't want and without 2 extra sandwiches (that they charged me twice for and we only realized later when I didn't want my hungry kids in the car to wait for a 4th argument with the ignorant employees at the window). People, always ask for a receipt and check your order,...

Hello! I am a delivery driver and have been picking up orders every day from this KFC for a long time. Today, August 3, 2024, I went to pick up an order, placing my bag in the same place as usual, in the place where orders are taken and waiting there for my order to be ready. An employee comes to me and tells me that I can't wait there and that I need to wait somewhere in the back. The place where we were waiting is the place where orders are taken and all the deliverers have always waited and are waiting there, so I refused. He told me that he would not give me the order and told another employee who was preparing the order not to give it to me. A few minutes later he took the order from me and gave it to another courier, having access to do this from the tablet. I think it's one of the managers, she's a colorful girl whose name I don't know. It is not the first time that this employee behaves rudely with the...

Very bad service, I visited it about 5 times and still the same problem after 30 minutes of waiting the lady who is at the cash register comes and deletes all the orders and pretends that she doesn’t see me, she doesn’t say anything about it, but she sees that I’m waiting there and that nothing is being prepared, so after 30 minutes I have to remind her that I’m still waiting for my order, but the lady has no idea where this order is and since she deletes all the orders, she doesn’t even know what to do anymore. So I give her a confirmation with the order and they start preparing it, but usually something is missing from the order, during that wait there will still be some other customer with the same problem. I was there today and had the same problem and even though there was the same lady who deleted all the orders, I also met a nice man and lady who solved this problem very kindly and above all...