When we entered the restaurant, no one paid attention to us, we were not shown a seat, we waited for five minutes, a rude person came and showed us a seat with ridiculous gestures, we sat down and waited for 40 minutes, no one paid attention to us, the barbecue area was literally empty for those 40 minutes, but they still did not pay attention to us for 40 minutes, the employees are not smiling or anything, they are very rude. And after 40 minutes someone came without any explanation, that is, without mentioning anything about the all you can eat. we were able to order drinks in a harsh manner and our drinks came to our table but neither the appetizers nor anything else like barbecue came and after waiting for those 40 minutes we waited for another 20 minutes and finally the meat etc. came and we started to make it. We could not find a waiter to order water and finally we ordered water but he brought the bottled water and gave it to us. No glass or ice was asked for anything. If you come to eat here, you need to be patient and have plenty of time, otherwise you will not be satisfied at all.
They were going to offer us dessert after the meal, but it was supposedly included in the meal. We went outside and they brought us two glasses cold tea. No one cared about us or offered...
Read moreIm very disappointed with the terrible experience my wife and I had at this restaurant. This was not our first visit, but it will certainly be our last.
My wife explicitly asked if a certain dish contained lamb and was assured it was beef. After tasting it, she discovered it was lamb (which she does not eat). When we requested a replacement, we were told we would have to pay for a new dish—even though the mistake was due to incorrect information from your staff.
To make matters worse, when we identified the employee who misinformed us, the response was shockingly dismissive: "Since you can eat lamp, you should just eat it or order something else and pay for everything." This is completely unacceptable. A simple correction or apology would have been the right response, not blaming us for your team’s error.
Additionally, the service was unbelievably slow—so much so that we felt exhausted waiting for a botel of water l. The entire experience was frustrating and poorly handled.
I hope you address these issues to prevent other customers from facing the same disrespect and inefficiency. We will not be returning and cannot recommend your...
Read moreWe had a bad experience and a horrible time at the restaurant. When we went and wanted to sit, we were told that we could have a shisha. We were seated and waited half an hour just for them to take our orders. Then, one of them came and took our order. They brought the food one by one, slowly. We were waiting for the shisha when one of them came and said they couldn't provide it until 10 minutes later, we said okey , but then they came he said we are not going to provide shisha because there were children, and and we were told that we had to wait until the children will leave. We asked why you didn't say so at the beginning, and they said nothing. Even they didn’t say sorry!!
The staff was dancing behind the bar. We went to them to ask about our orders, and it was a struggle. I'm definitely disappointed, and we will...
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