Fuji Fuji Sushi & Grill — Restaurant in Capelle aan den IJssel

I have NEVER received such bad treatment from a restaurant before. Needless to say, I’ll never come back here again, but I hope the owner can see this review to prevent this experience from ever happening again to other customers. And for anyone who’s deciding whether this place is worth trying, think twice before coming here during the weekend.

Here’s a brief list of my complaints, in case anyone wants a summary: No food served in the first 40-45 minutes. The 1st waiter told us to “look around and see how busy it is” when we asked for the food. Only 1-2 dishes were served per time. The servers were very rude, “serving” dishes by throwing them on the table without ever looking at us (trust me, I checked EVERY TIME they come. It’s not that hard because they didn’t come that many times during our 2-hour timespan there anyway) We sat for 2 hours only to eat less than 2-rounds worth of food. My friend got diarrhea afterwards.

P/S: Another couple next to our table had a the same frustrating experience, but they were too sweet to complain, so I’d also like to help including them here.

So, here’s the long version: We (4 people) arrived for our reservation at 7.30, started ordering, yet somehow received no food after 40-45 minutes. Plus, the place was really cold (to the point I had to put on a jacket the whole time), so you can imagine how hungry and tired we were from waiting. At the 45-minute mark, we check with a waiter to see why the food was not coming, only to get told to “look around to see how busy it is”. To be honest, looking back, we should’ve left right then, but we had no energy anymore. Also, not that it should matter (because I assume if you open a restaurant, you SHOULD BE PREPARED to serve food when the place is full), but I could see there were still empty tables. So clearly the place wasn’t at its full capacity.

After that unpleasant conversation, 2 dishes (out of 16 dishes that we ordered) were served. So we shared it among 4 people. Then every 5-10 minutes, the waitresses would come with 1-2 dishes and threw the plates on our tables without saying anything or even looking at us. I guess we’re supposed to just take the food and be grateful that we at least get to eat some of the food (that we paid for)?

Also, the dishes came out in no particular order (as we had enough time, and was hungry enough, to order 2 more rounds by this point), so we only had a few pieces of sushi before being served with only salty, greasy grilled dishes that we ordered for round 3. That naturally messed up with our stomach.

So, when the ice cream came out at 9 (which we ordered at round 4) before any other dishes from the previous rounds came out, we took it as a sign to leave. In total, I think we managed to eat less than 2 rounds worth of food, which left us all hungry when we got home. Plus, my friend got diarrhea so I’d say money...

I gained the most serious discrimination in my life at this restaurant, on the day of my birthday. It’s the very obvious and malicious treatment from the girl waitress (in heavy eyeshadow, bleached ponytail). I arrived at the restaurant on April 13rd around 14:20, it’s still in the lunch hour, I follow your rules. At that time there’s not many people in the restaurants, and this girl waitress saw me immediately. Yes we look at each other and she’s not serving others at that time. Usually there will be the kind staff leading guest to the seat and giving people the order ipad, BUT instead of doing that, she just ignored me totally. I feel a little bit awkward standing at the entrance, but then I just walked to a random desk. I sit there, seeing her still not coming to me, also not busy with other customers, just keeping me ignored and it’s finally another kind lady waitress noticed me and gave me the ipad to order. Then, when I asked for “can I have a little bit more of the sweet sour sauce for the fried pork cutlet?” I don’t think it’s any illegal request in this restaurant, but she looks very impatient, telling me NO and she needs to eat her lunch first. Ok I understand, I wait, wait and wait, but even though after 20mins she finished the lunch, she still didn’t get me the sauce. But normally the kind staffs here would give me the sauce immediately, I don’t know what caused the young waitress’s huge dislike on me, a guest. And finally, it’s still the kind lady waitress gave me the sauce, very quick as there’s only 4 tables people.. Thirdly, and also the most severe thing happened what I want to ask for more ice. YES I have ordered a soft drink, and as I finish the first small cup, I just want more ice cubes. I don’t know if asking for ice cubes is a criminal in this restaurant, or if me bothering her for any little thing would piss her off, she immediately refused me, telling me she cannot give me ice. This is really discrimination, firstly I ordered a drink; secondly you also give ice to other guests if they want; thirdly when I try again the other waiter gave me ice. Being ignored at the entrance on purpose, refusing to give sauce, refusing to give ice. This is the fourth time I eat in FujiFuji, and it’s the first time I was being so discriminated, and it’s my birthday today! I don’t know why I would take all this bad experience that shouldn’t have happened! I actually liked the food here a lot, and every time I came here to eat, I also respect all staff here a lot, smiling and say thank you every time. I was a faithful customer, but now I’m just an innocent taker of your malicious behavior. I feel very bad today because of all these subtle negative and unfair treatment. I’m writing this review with disappointment...

If i could give them a minus 5, i would definitely do so. I wouldn't even recommend the restaurant to my enemy. The attitude was extremely rude and disrespectful and the serving time was insanely slow. . We (4 persons) booked a table at 7.30 in Saturday evening (20 Jan) and arrived at the restaurant at 7.30. We waited 45 minutes for our first dish. When we complained to a waitor, he told us "Please have a look around, it is very busy". What kind of response is that? It wasn't we waiting 10 minutes then complain, it was 45 minutes!!! At 8.41, i remembered looking at my watch wondering when our first round will end as there were no sign of food. After that, our dishes arrived like water drops, one dish by one dish. It DID NOT stop there. Two waitresses (i do not want to call out who they are) literally threw dishes at us, and without saying anything walking away from us as if we're plaque. That was extremely rude!!! We ended up order 4 rounds but only two were fully delivered. I came back home with an empty stomach and I'm writing this comment while my partner is having a hard time in the toilet because of the food. It tasted good but the quality and hygiene are questionable. . We requested a service and both managers came without a proper explanation except for "it's a hectic day for us". It's your call to make when you OBSERVE and see that your employees are out of breath, can't run orders, can't have a professional attitude. You can send walk-in customers away and focus on providing whoever is already in your restaurant a good experience so they don't have to go back home with an empty stomach and diarrhea. We would have been happy to drive somewhere else to get food with a proper apology. . At the end, one manager promised to give us a discount which he didn't even dare to give us when we asked for the bill. We had to explain everything again with the other manager and she offered to give us 20-euro voucher and a round of drink. We rejected as we would be losing our craps if we...