McDonald's Maastricht Gronsveld — Restaurant in Eijsden-Margraten

Never in my life have I experienced this poor of a restaurant experience. The people there care a whole 0 for you and your money so I highly encourage you to go to the other locations, either in the city or the one next to the MVV Stadium.

Where do I even start, first visit there was horrible. Fine, perhaps people are having a bad day, whatever. All good. Went there the following day, same experience, and the next day the same. Just a few examples, went there and ordered some McFlurry's and some cones, simple enough you'd think right? It's just 3 items, and all are more or less able to be served within a few minutes. Fast forward 10 orders that came after me that had been handled and finally after 16 minutes I've received my items, not a sorry. Nothing. Fine, whatever. Next example, I ordered a dip for my menu. Being already very skeptic of the place I ask the person is the sauce in the bag? He replies with yes, sure enough. When I arrive to the car and I check my order the sauce is not there and instead has been swapped out with another sauce. I was very upset by this and went back to ask what had happenened, so instead of them comunicating this with me and asking if I want an alternative they instead put a random sauce in the menu that I never even asked for. Absolutely horrible, okay next one. I order a McFlurry a few days after and I receive it in a paper cup, not the tradiditional one. I inform the lady in question which is also a team leader btw, or a person in a higher position supposedly and she says yeah their sold out, I kid you not. 1 minute afterwards the customers in front of me received it in the original McFlurrry packaging. So not only did she lie to me, she mocked me as well. All the people in the kitchen are more on their phones then actually working and the people that are meant to be the higher ups care 0 themselves so how are the other staff ever meant to do better? Out of respect I ask the person as well, Dutch or English? She then follows up with I speak Dutch, and then when I speak Dutch she then switches to English. Its things like these that give me 0 reason to ever want to go back to that estbalishment. 1 big tip to the higher ups at McDonalds NL, check up on your staff there because it's hands down a circus down there. I wish I could give 0 stars, but alas. Take your hard earned money elsewhere guys and stay away...

If you've ever had the sinking feeling that someone behind the counter might spit in your food, this place radiates that exact energy.

The staff behave like they couldn't care less whether you eat or leave hungry. Zero customer service. Zero care. We've visited this location multiple days in a row, hoping, foolishly, that maybe we just caught them on a bad day. But no, each visit confirmed the same thing: this place has absolutely no business serving people.

The muffins and cookies sit there for days, growing staler with each passing hour, and no one seems remotely bothered. It's genuinely disturbing to witness how little pride or hygiene exists here.

This location is an embarrassment to the McDonald’s name. We've stopped going, and if you value your time, money, and basic human dignity, you should too.

Employees appear more interested in their phones than the customers in front of them, and any attempt to ask for help is met with indifference or outright rudeness. It’s genuinely shocking that a brand with such global standards would allow a branch like this to operate unchecked.

Please do better. Until then, we’re taking our business elsewhere...and advising others to...

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