Loetje Enschede — Restaurant in Enschede

You must try to eat at Loetje at least once when you visit The Netherlands. I was curious if there is Dutch food that is worth trying (aside from bitterballen, kroket, frikandel, patat with humongous serving of mayonnaise, stamppot) and I saw "Loetje" as they have a lot of branches all over The Netherlands. We tried this branch - and the aesthetics of the restaurant didn't disappoint. It has a Great Gatsby/art deco vibe. We are a group of 5 and ordered individual steaks. The steak came in one by one so the steak is already cold as we have to wait for everybody to get their order. It would be nice if the order was given all at once (at least the steaks). And since we are a group of 5, we got a whole white loaf of bread stacked on one plate instead of putting some slices on each plate. The steak is okay - just okay to try at least once. The steak is swimming in a pool of salty butter gravy. Overall, Loetje is nice but their steak plate goes straight to your heart so eat with caution. The employees in the Enschede branch are nice but we had difficulty catching their attention as the place is a little busy when we...

Our first visit to Loetsje turned out to be a disappointment. We had a reservation for 5:30 pm, and when we arrived the restaurant wasn’t very crowded. Our drinks came quickly, and we ordered nuggets with fries for our child. As a starter for ourselves, we ordered carpaccio. The waiter brought us two plates and, when they arrived, we asked if our child’s meal could be served faster since he was already hungry. The waiter kindly said “of course” and left. However, our food only arrived about half an hour later (past 7:00 pm), and our child’s meal came right after. Whether the food quality was worth the wait is debatable, but we definitely didn’t enjoy the experience. The service was extremely slow, and even when it came to paying, we were kept waiting. The waiter politely asked if everything was okay, and I explained our dissatisfaction. She mentioned it was a misunderstanding. While I can’t fault the waiter’s kindness, the service and overall quality were...

Don't go here if you even remotely love food. My steak was largely raw but the waiter insisted it was medium-rare. Besides that, all flavour was drowned out by the ridiculous amount of gravy they served with the dish.

Edit in response to the owner reaction below We indicated to the waiter that the steak was not to our liking as it was still largely raw inside. He then told us this is what medium-rare is supposed to look like, which is patently false. After some back and forth, we did send it back and got a steak that was at least rare.

I just find it very weird that the line cooks are unable to grill a steak medium-rare if that's the only way you make them. And if a customer raises an issue, you do not gaslighting them into believing this is what medium-rare is supposed...