Bistro de Lof — Restaurant in The Hague

I booked a table for three people. We were given a table for two even though the restaurant was not full of guests. I ordered entrecôte with bearnaise. Got the all bearnaise on my shirt and jeans. The cup and remaining bearnaise remaind on the floor during the whole dinner. We had to request a new cup of bearnaise otherwise, would not have been given. No proposal to move to another table despite the sauce that was also on the bench, table and on the floor. No apologies from the waiter who only brought something to try to remove ithe sauce because we asked for it. We cleaned it ourselves. The two other guests also got some bearnaise on their clothes/bags. No commercial gesture, We paid the full price and the waiter did not put the right price on the credit card terminal, but a higher one 112 € whereas I said 104. When I told him he said: "did I make a mistake? My bad!" When we left he thanked me for my "understanding" but did not mean it. In addition, we went there twice and left around 22.00 having the feeling the staff wanted to go home even though the restaurant was supposed to be opened until 23.00. I definitely miss Lof der Zotheid. Wat een amateurisme. I will definitely not go back to this restaurant.

Seeing your answer, I hereby would like to state that your staff answer is not the truth. I dont like to be told I am a liar and will not come back. I will leave your clients appreciate the way you treated them.

I refuse your offer as I don’t want to be in contact with people who say that...

Consistent quality, friendly service, good wine choice. I've been going to Lof der Zotheid for many years and it has always been a good experience. If the weather is good a table outside is the perfect option. The street is calm and pleasant. The service is always very friendly and attentive. Usually they do good wine recommendations. The menu is varied and there are vegetarian options. My favourite dish is the spare ribs (when you're really hungry!). If you prefer something lighter the salmon filet is always a good option. My favourite dessert is the Zoete Zotheid (three small sweet treats and a coffee of your choice or tea). I definitely...

In the hospitality industry, where customer service is paramount, it is disheartening to encounter a restaurant that fails to setup a table for reservations made ahead of time. Moreover the staff's effort to rectify the situation was lacklustre/inadequate, as I was left standing outside while watching the waiter serve tables that had already been seated. The lack of organization & professionalism paired with the feeling of being undervalued as a customer, lead to not wanting to dine there. Based on this experience I couldn't recommend Bistro...