Frituur de Parade — Restaurant in Venlo

first I was greeted with what seemed like the manager. he was in a phone call behind the cashier. he said hi but seemed like the call was more important cus we were ready to order and it took him closer to half a minute to end it before we could order. i wanted to order the fries special but with mayonnaise on the side, and I tried to explain to him in the simplest way possible that it can not touch the fries and needs to be on the side like separate from the fries. and he said okay. then we stood there to wait for our food and he just started eating his own portion like it’s fine if you’re on a break but maybe tell your costumers? or get someone else to serve? another couple came to order too, and after they sat down we figured we’d sit down and wait too. then after 5 min the “manager” said the order but didn’t specify which one it was for until the man of the other couple went up and the “manager” was doing the hand signal for move or get away to signal it wasn’t their order but ours. I could then see he put the mayonnaise on there and not on the side as I asked and I said to him. “we asked to get the mayo separate from the fries, not touching” he then proceeded to scrape the mayo off and asked “like this” and I said “the mayo is still there, one of us is allergic, it’s not okay like that, that’s why I asked for it separate and on the side instead of on the fries.” then I see there’s a little container with mayo in and I point at that and giving a thumbs up to signal that’s what I was asking for. at this point he’s yelling at me complaining about how he’s now waisting food and before I can even say anything he’s yelling at me to leave and luckily gave me my money back as he was doing it. but I also wouldn’t feel comfortable eating there or supporting that place considering how badly I was treated. like why are you blaming me for your mistake? that’s why I was asking and making sure you understood how I wanted it in the first place. i’ve never been kicked out of a place before and it just shocks me that people are like that. any other place i’ve ever been to have had no problem apologizing for mistakes and given me a new portion. but this is a first where I get blamed for their mistakes.

so to sum it up, the guy was super rude and not helpful at all. he was screaming at me for messing up a simple order. I don’t recommend anyone to go there, it’s not worth your time,...

Driver went to a different address and then was arguing. Delivered cold food 20 minutes later when he finally understood that he is at the wrong address and I am not in the wrong. I ordered durum with chicken, sambal and cocktail saus and asked for no veggies. Received durum with beef, no sauce, with veggies. Like, you got everything wrong and you're doing it for a living. Contact with the restaurant is difficult because they don't speak English (which is understandable - attitude given, not really), and they were already closed when I finally received my order. There was no response from them when I gave my opinion about the order. Apparently, it's normal there to make the food all wrong and deliver it cold, with and extra attitude on the side from both driver and the restaurant worker. Really don't recommend. Save yourself a disappointment and just...

If I could give zero stars, I would! Super rude staff & we got yelled at and kicked out just because we asked for the mayo to be seperate on the side (because of an allergy). The server either got it wrong or just didn't care. After we nicely pointed out that he got our order wrong he started yelling, gave us our money back in cash and shouted at us to leave. Save your time and energy and go eat...