Kenzy Burger — Restaurant in Vlaardingen

I ordered from this restaurant via Uber Eats because they were marked as "new" and I wanted to try something different. They're just 200 meters away from me, yet I ended up waiting 1 hour and 40 minutes. The food was marked as ready only 20 minutes after I placed the order — but then nothing happened. According to the Uber Eats app, the delay was on the restaurant’s side, not the courier's — it explicitly stated the restaurant was holding the delivery.

Eventually, I cancelled the order because after so much time, the food would have been cold anyway. Ironically, just after I cancelled, the delivery guy rang my doorbell — but by then the order was already void.

Very poor experience. If you're too busy to deliver, don’t accept the order. Especially not when the customer is practically next door. This is not the kind of "new" experience I...

The food tastes good. The loaded fries are fantastic.

The delivery service is where this restaurant falters.

We ordered via Thuisbezorgd. 30 minutes later the food was marked as delivered. 2 hours after we ordered we called the restaurant and were told that Thuisbezorgd automatically marks the food as delivered and that our meal had just been sent out. 2 and a half hours after we ordered, the delivery arrived. The time between our call and the delivery is more than three times the time it takes to drive from the restaurant...

I’m so happy that such a wonderful place has opened right next to my home! My family and I absolutely love the truffle burger and the cheesy chicken burger. I also want to mention the yummy Palestinian cola, I have no idea what they put in it, but it tastes amazing compared to regular cola.

The fries are also incredibly crispy!🍟

Sorry, but I just had to drown these people in compliments because it’s so rare to find a place where the food is actually...