The Wharf — Restaurant in Kaipātiki

My Niece booked her wedding there, the whole family was looking forward to this event and expectations were very high due to promises made by the owner. Main issues that occurred on the night was around food, how the staff were in total control the amount of good they give our guests ( so little portions ) my son had 5 pieces of chips and 1 dumpling in his plate, asked him why is he eating so less and he replied the staff wouldn't give him more than that, My son is only 7 years old, full amount was charged for this age group which was so high p/p. Lots of kids were complaining about the portion. When we heard about by some of our close friends that the way food is being served is not right, we contacted the owner to stop staff (not friendly) from serving as it's a buffet. Microphone was a nightmare, seemed like no one was in the building from staff to fix it as the whole night the Microphone was playing up, ruined the speeches and announcements . There is a lot to write but just wanted to mention few issues. For a wedding if the guests are looked after and Microphone is in working condition would have made night much better, Wedding is a big event, if the businesses fail to realize that than I don't know why these events are even offered and also the entire team need customers service training. I hope the owners work on their downs and accept the need of improvement...

I feel incredibly disappointed and let down by The Wharf!

My partner and I had decided The Wharf was a nice place to have our wedding, and after sending emails and getting no replies, I had to contact them via Facebook. We were told they had our date available and they would give me a call... this didn’t happen, and I had to chase them. But I was reassured by the offer to pencil in our date. After visiting The Wharf, and immediately deciding to go ahead with our decision to book it for our wedding, we were told that another bride already has it booked!!! But they have bumped up their prices since she booked, and were yet to tell her, so she may cancel when she finds out... after a week of waiting, and sending follow up emails, I am told the other couple is still considering their ‘pencil booking’, despite being told it was booked. It has now been two weeks since we tried to book The Wharf, and they still don’t have an answer for us. This is terrible service, with issue after issue, and I will be warning people off booking this venue for...

I'm not going to make it long. Food was terrible nothing close to a mediterranean flavour food. Menu items and prices were scratched by pencil and written on top. Bad service, 2 waitresses only who we never saw until we ordered and seemed very confused when talking to. No communication what so ever. No water on the table. No Alcohol to serve neither coffee or tea. No dessert to serve. Unfortunately the place lack the basics of a restaurant inspite of being in a good spot by the harbour bridge and the views are stunning. So sad to see this place is run by amateurs not knowing what they do and seems don't care about the place or the income that generates. Not sure why. One last thing, in my opinion most of the good reviews here are unreliable or the ratings are based on the place itself and the stunning...