FNC's - Fish And Chips — Restaurant in North Island

I was served raw chips (yuck). I will not recommend this takeaway place. When I let them know (in a polite voice) that the chips were raw the lady said no that can't be right. (She was literally calling me a liar!) We have all struggled, just take the feedback and cook your chips properly! If you can't take honest feedback. Luckily we found a much nicer fish and chip shop that day that did not serve raw chips.

How to respond when the customer offers feedback: Here's the process we recommend when responding to customer complaints. Listen to or read the customer's complaint. ... Take a moment to process the criticism. ... Determine what action you'll take to address the problem. ... Thank the customer for their feedback. ... Apologize and reiterate your understanding...

We lined up at 4:30pm (opening time) to get a couple of milkshakes and then waited almost 40min for them to be made. Unfortunately they were pretty awful, really frothy not much body and just tasted of sugar. Definitely regretted our decision. The fish coming out did look crispy and quite tasty but we didn't have any food so can't confirm actual quality. I don't recommend turning up at opening time as they have minimal staff and lots of orders to process (we visited...

Imagine, you come all the way to NZ from West Australia, being told stories of how good the fish and chips are, and then you come here... to overly oily and way too thick batter, cardboard potato cakes that seemed like they were frozen for months prior to cooking, deep fried mussels with a 60% chance of getting mussel beard... yeah, REALLY unimpressed. you get 2 stars only because 1 seems too harsh for any...