Domino's Pizza Wainuiomata — Restaurant in Wellington

WE NEED ANOTHER PIZZA SERVICE IN WAINUI! absolutely terrible service. orders pizzas at 4pm for a 6 15pm delivery. they failed to even make the pizza before 6 35pm. they told me orders that are placed first get made last. I asked why are we able to choose a time for delivery hours in advanced. and they are still not able to do it. they replied once again orders made first are put on the bottom of the list to make. they were not sympathetic or apologetic at all, just brushed it off. also told me they didn't have enough delivery drivers, when I watched 2 drive past between 6 10 and 6 30. pizza got delivered at 6 50. 1 pizza was missing and 1 pizza burnt. had to ring up 3 times and they still can't get it right. said they couldnt even refund the whole order. but would give me a voucher to come back. WILL NOT BE COMING BACK. would be easier to drive 30 mins over the hill and back and still get it quicker and higher quality, I went to drive down to the store and thier delivery drivers sped past me nearly hitting my car with my child in it, so once again I rung them i asked for the manager got put on hold then back to the same person I asked for manager once again got another person who could only say "oh" once again I asked if they were the manager, they weren't. off to the store I go for just part refund... would give 0...

If I could rate zero I would customer service is of no help at all i got my food at 8:30pm and they forgot my order so I rang up at saying they forgot things out my order and they said they were sorry and the driver was on the way but 30 mins went by and they didn't show so I rang again and asked where my stuff was and they said sorry we have an order near your house so we have to bring it then so I didn't care and waited another 30mins went by so I called again the guy on the phone was of no help I told him I got my food at 8:30 and was waiting for the rest because all the stuff here with me was getting cold and that I'd rather a refund instead but he said "sorry bro you should've said earlier" they gave me nothing as compensation except for a sorry when they brought half of my food at 8:30 and the rest at 9:30pm and gave me nothing but a sorry....

Ordered delivery a few times as it’s the only pizza place that delivers to wainui but very rarely have they gotten my order correct. Continuously forgetting parts of an order and not following the changes made to the pizzas. Why have a customization section if you can’t follow it? After receiving a pizza with an ingredient I can’t eat, I called and let them know. They made me wait 2 hours for a new one. Then more recently, they forgot my sides and with the contactless delivery, it’s too late to say anything as they’ve already driven off! I hope they read this an improve in their accuracy...