Arendal City Pizza — Restaurant in Arendal

Great food but the guy behind the counter had a attitude, so I detract a star because of the lippiness of the cashier. Edit: COLD FOOD!! So me and my brother was there Saturday/Sunday night 19.07.2020 approx 01.30. I ordered a rolled Kebab & My Brother Ordered a pizza. When I payed the Kebab was already made. The guy behind the cashier gave me the Kebab the tinfoil it's wrapped in felt cold so I asked: How long is it since this was made? Just now he answered. I opened the foil and took a bite and sure enough it was COLD. I said this Kebab Is Cold,and the cashier just Ignored me. Same story with my brother: As soon as he paid he got handed his pizza,and it was also cold. And they dare charge the same? We should at least been given a discount. Not everyone ordering food at night is drunk,and there wasn't that many people there. So for this I have to edit my review and can't give it more than 1 star for that reason. So if you ever buy from this place. Make SURE they are making what you want FRESH like they always do. If not DEMAND your money back or don't pay and go to another place. NEVER experienced someone that ignore customers like that. And I usually eat there a lot. So I think I will go another place from now. And to not even offer a LOWER price or COLD food is just not right.. 100kr for a COLD kebab and 250kr for a COLD pizza. Nah... 1 STAR!!. IF he offer some sort of solution next time I'm there I might edit the review again. But for now I can't give any higher...

Not saying they ripped us off because we weren't Norwegian, but...

We ordered one small cheese pizza. The charge was $310 NOK which was more than double the menu price. We asked our Norwegian friends if this was normal. The receipt did not really indicate what exactly we paid for. They spoke with the manager and it turns out they charged us for 2 pizzas. They refunded us.

They refunded us in cash, not by Credit Card (which was how we paid)...so I was super suspicious. I watched as they opened the oven to get our pizza...and there was only one pizza in the oven the entire time....meaning they intended to rip us off from the beginning.

I hope the employee learns from their "mistake". Has this happened to anyone...

Jeg bestilte en pizza som jeg gledet meg til å nyte etter en lang dag — alt virket greit da jeg hentet maten, og personalet var hyggelige nok i kassen. Men da jeg kom hjem og åpnet esken, tok det ikke lang tid før hele opplevelsen snudde.

Allerede etter det første stykket oppdaget jeg et langt hårstrå som lå delvis under osten. Det var uappetittlig, men jeg tenkte i første omgang at “slikt kan jo skje”. Jeg forsøkte å fjerne det og gi pizzaen en ny sjanse. Men kort tid etter, mens jeg skulle ta et nytt stykke, oppdaget jeg enda et hårstrå – denne gangen inni selve fyllet. Da gikk grensen.

Det er rett og slett uakseptabelt at slik hygiene­svikt forekommer på et sted som serverer mat. Jeg forstår at menneskelige feil kan skje, men to hårstrå i én og samme pizza tyder på at rutinene på kjøkkenet ikke er gode nok. Når man betaler for fersk, nybakt pizza, forventer man ikke å måtte grave gjennom toppingene med frykt for hva som dukker opp.

Hele matopplevelsen ble ødelagt, og jeg mistet helt lysten til å spise mer. Det handler ikke bare om matlyst, men om tillit – hvis man ikke engang kan stole på at maten er håndtert på en hygienisk måte, mister stedet all troverdighet.

Jeg håper virkelig ledelsen tar dette seriøst og går gjennom rutinene sine, både når det gjelder bruk av hårnett og generell renholdskontroll på kjøkkenet. For min del kommer jeg dessverre ikke til å bestille derfra igjen med det første. Det er synd, for smaken på selve pizzaen virket faktisk god – men når hygiene svikter på dette nivået, hjelper det ikke hvor god osten eller bunnen er.

Kort sagt: En svært skuffende opplevelse som kunne vært unngått med enkle hygienetiltak. Jeg håper dette blir tatt til etterretning, for ingen kunder burde finne hår i maten sin, spesielt ikke to ganger i...