Otsu sushi & poke bowl — Restaurant in Oslo

I tried the place when it opened, and it was very mid, not great, not horrible. I was considering leaving meh review back then too but didn't bother in the end. Ordered again last week with some friends and it just wasn't good. The ingredients weren't fresh and the "brassert" salmon and tuna were super rubbery. We didn't like the taste or texture overall and especially didn't like the sauce they put on the nigiri (that might be personal preference). The service was good tho, the people working there seemed very nice, polite and all. I didn't originally feel like writing a review this time either but since my friends picked the place thanks to the amazingly high rating it has and we were super disappointed, I decided to at least leave a star rating reflecting my experience because 4.9 overall just didn't feel like it reflects the quality of the place. I'll be honest I was considering 2 stars for the service, but we really didn't like the food, so I went with 1.

However, after the employee/owner/idk was literally harassing me on the phone to the point that I had to block not 1 but 2 phone numbers I've decided to write a review after all. It's already a bit concerning that they stalked me to find my phone number and call me just because I left a bad review (last week I was not the one ordering so they must have looked up my order from months ago or find my number online). But then when I didn't wanna speak to them because honestly, I was taken aback and also, I don't owe you anything. I didn't like your restaurant, get over it. They kept constantly calling me even though I was refusing the calls or not picking up until I blocked the number (after at least 5 calls one after another). After which they started to call me from another number which I eventually had to block as well. So anyways if I could lower the start rating to below 1 I would because this is just batshit crazy behaviour, sorry. It's completely fine and admirable to try to find out why someone wasn't satisfied if you wanna improve, but try to do it in an appropriate way and through appropriate channels and accept no for an answer as well as other people's boundaries. And honestly it didn't feel like they genuinely want to hear my experience to improve but rather want to bully and harass me into deleting a bad review. I wonder if there are no other bad reviews exactly because of this. Seems all they care about is their "reputation" meaning Google star rating and will go to any lengthsfor that. All in all, crazy behaviour, will not be getting food...

Excellent quality food, service and cleanliness!

Will definately recommend this new place that opened in Sagene. Staff was friendly, offered us their signature dish free of charge and extremely accommodating as well!

The sushi was amazing! Super fresh, tasty and made us crave for more!

Will definately come back again, and recommend this place to all. Both sushi lovers, and (former) sushi sceptics like myself!

5 stars all the way!

Thank you for a great...

Beste restauranten i Oslo. Kan virkelig anbefale Otsu Sushi og Poke Bowl sterkere enn noen andre restauranter i hele Oslo! Topp karakter på alt — og en 10/10 restaurant. Fantastisk service og amazing mat! De har både den beste sushien og de beste bowl’sene meg og mannen min noensinne har smakt. Menneskene som jobber her er fantastiske og servicen er upåklagelig. Jeg hadde blant annet et problem med Wolt bestillingen min fordi jeg trykket feil, og Wolt kunne ikke gjøre så mye med dette, men Otsu fikset dette med en gang og ga oss til og med mer enn hva de hadde trengt å gi oss. Dette er ikke vanlig og er derfor en FANTASTISK service. Det er ikke alle som har en så bra service og som gjør slikt, så disse folkene er virkelig 10/10. Meg og mannen min driver også en butikk og vi hadde satt veldig stor pris på å ha ansatte som er så serviceinnstilt som disse er. Sushien og bowl’sene er også helt perfekte, smaker himmelsk, og er helt ferskt (og ikke gammelt slik ofte sushi kan være). Bowl’sene er akkurat slik de burde være, med perfekte ingredienser, og vi har virkelig ingenting å klage på eller noen endringer vi hadde ønsket oss med verken maten eller servicen — alt er som det skal, og enda litt bedre. Virkelig en...