Italia Restaurant — Restaurant in Bacolod

I had high hopes for this place on Valentines day but unfortunately, it fell short in almost every way. First off, the steak was a disaster. I ordered it medium-rare, and what I got was blue rare. When I mentioned it to the server, they didn’t seem too concerned and just took the plate away to redo it, they still messed it up but it was 1 hr into dinner already so i just wanted to just go somewhere else.

Speaking of service, it was slow and inattentive. I had to flag someone down just for someone to take our order, The staff didn’t seem very engaged or interested in making the experience enjoyable.

To top it all off, the table was dirty when we sat down. There were crumbs and smudges from the previous guests, which made me question how clean the rest of the place was.

Overall, between the poorly cooked steak, bad service, and lack of cleanliness, I wouldn’t recommend this place. Definitely not...

Came here with somewhat high expectations but food and service was disappointing given price.

Ordered margherita pizza, truffle pasta, vongole pasta, salmon salad, and herbed butter steak.

Vongole was the star of the meal. Would recommend this. Otherwise beef was tough and poorly presented while pizza was hard as cardboard. Salad and truffle were okay.

But what ruined the experience was the service. Tables were really dirty and waiters put no effort to clean them. Stains looked like they've been there...

The turnaround time for the orders were exceptionally fast, coupled with good quality food.

What somehow disgusted me was the waiter's personality when my friend ordered their steak. To quote the waiter after being asked for the availability of the steak:

"400 grams na siya galing sir ha?"

To match it with his tone, my friend and I were immediately greeted by what felt like was being "mata pobre."

Can a person wearing casual outfit not be treated equally here despite their...