Go Hotels Plus Bacolod — Hotel in Bacolod

I recently stayed at this hotel and while the room itself was satisfactory—comfortable bed, fluffy pillows, and a refreshing rainshower—the overall experience could have been much better with a few key improvements.||The TV in the room is outdated. It still runs on cable, which shows clear signs of aging (grainy channels, limited options). In this day and age, a smart TV should be standard, especially for travelers who rely on streaming services.||The Wi-Fi was also inconsistent. It worked decently in the early afternoon, but by evening and into the early morning, the signal became weak or unusable. This made it difficult to stay connected or get work done.||The bidet pressure was surprisingly good, and again, the rainshower remains one of the highlights of the bathroom.||Unfortunately, the air conditioning system was unreliable. I woke up past midnight sweating, only to find the AC had stopped functioning properly. It eventually corrected itself, but it disrupted my rest. Regular maintenance might help prevent this in the future.||The most disappointing part of the stay was the front desk service. During check-in and check-out, the staff—consisting of one male and one female staff—seemed more focused on their personal conversations than attending to guests. I expect a certain level of professionalism in any hotel. Staff chitchatting while ignoring guests creates a poor impression, more akin to a budget pension house than a hospitality establishment.||In summary:| • Upgrade your television systems, from obsolete cable tv to smart tv.| • Ensure stable Wi-Fi, especially during peak hours.| • Perform proper AC maintenance.| • Most importantly, retrain front desk personnel to be attentive, professional, and guest-focused.||These issues need to be addressed to make the stay truly worth it. After all, you are an award-winning Filipino hotel chain, it would be best to uphold your standards in maintaining...

I thought that this was the perfect hotel because​ of its location being beside Robinson's mall. That turned out to be the only good thing about this hotel. First upon check in, they told us that the check out time is 11am... What hotel checks their guests out at 11am? I asked them what is the latest check out because our flight is at 6pm. They insisted that 11am. I told them that among all my travels, they were the only one that do that. The receptionist answered in a "i couldn't care less" manner that its thier hotel's standard check out time. After getting in to the room... There were no cabinets, no table aside from a fold out that is strictly meant for a laptop. No place to put your luggage or airout your clothes. There is a tree like hannger on the wall supposedly iguess for wet or used clothing but not for new ones for immidiate use. Signs that eating inside the room ia not allowed. Basically its a a bed, mirrors and bath room. The shower is busted both for the rain shower and telephone shower. Lighting in the bathroom is terrible. You can bearly see your face while brushing uour teeth.. We stayed for a few hours. The air-conditioning was not working properly so we had to transfer to another room. Same as what we had with busted showers and all in the new room exept here the air-conditioning is working.. an oh.. did i mention that their elevator is not working? Not really an ideal hotel room if you are after convenience. Really poor...

Disappointed. We have made a booking at GO Hotels last 26-28 April for one of our event held in Bacolod. We have made a pre-booking for 6 rooms - 3 Queen and 3 Twin. there are few non-compliance issues that I would like to highlight: (1) when we check-in we are informed that only one (1) Queen Room is available and the rest are all Twins, then I show them the booking confirmation and only then they give us another Queen room. (2) Only 3 rooms are available upon check-in, since we booked 6 and we can only used 3 as some of our participants are unable to join us due to cancelled flights, we inform them that and we are willing to let go of our 3 rooms. The receptionist told us we can't do that they will provide the rooms in later timing but we cannot cancelled. We paid the full amount 6 rooms. (3) Upon checkout, they advise us that one of the rooms has not been cleared, so happen that this is one of the un-used room. We immediately check the room ourself and yes, GOhotels allow somebody to use the room that we paid =and gave it to someone else.

Main Point: -Safety and Security of the customer - GOhotels can issue several key cards for a single room to different customers -Cheating - we already paid the room although we don't occupy it and they let...