KFC — Restaurant in Imus

Worst KFC branch I've ever been to.

2 main reasons: • The cashier was unfriendly and rude. She acted like we weren't welcome to eat there. Even though the place wasn't busy, she seemed annoyed when my mom and 2-year-old were deciding on their order. I've worked in customer service too, and it's important to leave personal issues behind when facing customers, like being in a theater. I was able to get her name, but for the safety of her job, I won't mention it anymore.

• I love the 'Twister' at KFC, but when I got it this time, the box and pita were cold. It didn't feel right when I touched it, and when I took a bite, the pita was hard and cold. I tried to eat it, not wanting to waste money, but it didn't improve. I went back to the counter and found myself lucky because the manager was there (not wanting to go back and ask the grumpy cashier staff). I asked the manager and he explained the dressing makes it cold. He offered a replacement, but even the new one didn't seem any better. (Never encountered such thing from other branches)

The place doesn't have good ventilation, too. I get that owners are trying to save after the pandemic. I'm usually easygoing, but bad ventilation, bad service, and bad food quality can really ruin...

I went to this branch last 12th of June and I'm very disappointed as I lost my money (3k pesos) inside the store, and seek an assistance from the manager (RJ) itself but I'm very disappointed with the manager answers, since I requested to view the CCTV but the manager told me that I need a Police report to view the CCTV video, I told him that will take time I want to see the cctv so I can see who found it may be the person still inside the branch, but the mngr insisted that they need a police report, I told as well incase I can provide it and found out that the money was there will the KFC will replace the money? Mngr said that NO Sir, so in other words that police report its useless, and no benefits at all and the mngr said "Yes" sorry that'sthe policy and explain the same to my wife and my wife asked to speak to the manager and after the discussion the mngr said to my wife that thte CCTV installed inside the store is NOT WORKING AT ALL , so asking us to provide a police report wont be helpful since they dont have any footage to show to us and to the police, I'm very disappointed how the mngr handle this case and being dishonest with...

this branch is OK, a little shabby, perhaps. nice location though - in front of Lotus Mall & Walter Mart. it's relatively clean, the staff is efficient though a little distracted - maybe understaffed (?) after the person in front of me is finished, i waited a few minutes before they got my order. although my order is available, while i was eating - some items were not available. and it's just before 8pm. the chicken is good, of course. it's what u really want after all, albeit the service & condition...