Chowking — Restaurant in Lucena

We visited your store and proceeded to use the digital menu for our order. A staff member was assisting us, but the process was far from smooth. As we were giving our orders, instead of waiting for us to complete the entire list, the staff member kept inputting each item one by one as we mentioned them. This caused confusion and delays because we had to go back and forth to clarify and adjust the order. She appeared to be annoyed by this, as she started acting all attitude towards us, making the situation even more uncomfortable. After finalizing the order, we headed to the counter where another staff member told us that we had mistakenly ordered two of the same item, one without toppings and a drink. We explained that this was because the initial staff member handled the ordering process poorly. While resolving this, the counter staff also exhibited unprofessional behavior, such as signaling my brother not to speak by abruptly raising her hand in a "stop" gesture. Her approach felt dismissive and unapproachable, which further soured our experience. Compared to the lively and energetic service we have always experienced at other restaurants like McDonald's and Jollibee, this interaction was disappointing. We did not feel valued as customers, and the attitudes of the staff members significantly detracted from what should have been an enjoyable visit. I request that you address these service issues with your team to ensure a better experience for all customers in the future. Your brand's reputation relies on the quality of service provided, and this incident did not reflect the standards we expect...

The cashier at the establishment do not provide customers with a copy of the receipt, and they do not repeat the order back to the customer. Additionally, they ask about drink choices very quickly and do not clearly explain options or potential upgrades. For example, when asked about drink choices, they list options like “Coke, Sprite, Lemon, Milksha” rapidly, making it hard to understand.

I recently had an issue because I was not familiar with what "Milksha" was. I ordered a meal that included a drink and thought the drink options provided were part of the meal. I chose lemon, and the staff did not mention that it would incur an additional cost. As a result, I was surprised to find my order was incorrect and had an unexpected charge. Clear communication regarding drink options and any additional charges would be...

AMBIENCE We were supposed to go to another fast food restaurant but the wait time was 30 minutes because of lunch time. Since we received coupons from a Chow King staffer on the way there, we decided to avail the discounts. It was packed and tight inside the branch but the air-con was strong enough to accomodate different parts of the interior with the current crowd.

FOOD Pork Chao Fan with Siomai was a bit salty but delicious. I actually missed the taste of their simple food choices and the Iced Tea was big thanks to the free upsize to medium. Sweet and Sour Pork Rice Meal was my favorite between both choices thanks to the sauce and texture of the meat; very addicting!

SERVICE Waiting in line wasn't that difficult although spaces to go around were a bit tight. Food was served in a fair and...