Jollibee NLEX Mexico Shell — Restaurant in Luzon

Disappointing Service Experience

I recently visited Jollibee, expecting the usual enjoyable experience, but unfortunately, my visit was far from satisfactory. The issues began with the food, which was poorly prepared. It was evident that quality control was lacking, as the dishes did not meet the standard I have come to expect from Jollibee.

However, what stood out even more was the disappointing service. The staff seemed uninterested in addressing customers’ concerns, giving off the impression that they weren’t willing to listen. When I tried to point out an issue with my order, I was met with dismissive responses and no real effort to resolve the problem.

Great customer service is just as important as good food, and both were lacking during my visit. I hope the management takes steps to improve both aspects because experiences like this can drive loyal...

Started my morning with Jollibee’s breakfast pancakes and here’s the verdict: fluffy, soft, and surprisingly filling. 🥞 The butter melts right in and the syrup gives that sweet kick you’d expect nothing fancy, but exactly the kind of comfort food that hits the spot when you’re craving a simple breakfast. Pair it with hot coffee and you’re good to go. ☕️ Sometimes, the best mornings are the...

Visited around 3:30pm. Counter staff were unwelcoming in this particular branch. First time i encountered this as I am a Jollibee food fan. No signature greeting "Welcome to Jollibee!". Not even lively, and neither a smile from the one who took our order (in white shirt). All looked bored and tired. It therefore projected a lonely atmosphere and experience. On the good side the food as...