McDonald's Mabalacat — Restaurant in Mabalacat

I recently ordered a few items with my kids, and while waiting, I politely asked the staff to double-check my order — especially the small items like extra BBQ nuggets sauce and extra gravy, since based on past experiences, those are often forgotten. I even asked nicely if my order was complete before leaving.

However, when we got home, I found out that an extra chicken sandwich was missing from our order. 🥴🥺

It’s really disappointing because instead of improving, my experience just got worse. I hope this was just an isolated case, but it makes me wonder — why do we, as customers, always have to double-check everything at the drive-thru before driving off? It’s frustrating, especially when you’re expecting a complete meal for...

Drive thru Crew here makes their own standards 😆Especially the level of there serving they served it 3/4 with ice and when you ask them it's standard.. I reported them to main office its true they confirm it its not their standard serving And If you forget the check the part like thigh ,wings or drum stick what you requested from the moment your going to open it its not what you asked for... You've always ask for tissues if you didn't Request it they will not include it...spoon and fork always missing in action too... Poor in Service ...Burgers and Fries Serve Cold! Comfort rooms is...

Palagi kaming umoorder ng food sa Mcdo Mabalacat and for how many times palaging maling burger yung pinapadala nila, for how many times din, pinapalampas ko dahil magkano lang, pero naman kung sa bawat pag order ko ng burger e regular lang ipapadala niyo tapos nagbabayad ako ng tamang amount sa burger na binili ko ay di na acceptable yan.

Chinat ko agad si Grab DR, and super lucky Naman ang bait ni Kuya Rider and ni report niya sa manager ng Mcdo. Yes, Tumawag si Manager (babae) nag pasensya, at papalitan nalang daw ang burger ko at nag agree ako. Manager (giggling with her crews) tas sabay bawi na, ipapa Gcash nalang daw ang 79p kase wala silang Dr at nag out na daw. I understand yung part na yun so pumayag akong mag Gcash nalang para di na sila maabala, kahiya naman sakanila. I thought I send agad ang Gcash amount na 79p lang, hinayaan ko baka maya-maya Meron na, umabot ng pass 11pm walang Gcash na 79p. Nag text ako sa # nila and yes dun palang nila sinend ang 79p. Grabe, sa halagang ganun, may balak pang di ibigay? Take note mahal po ang bilihin Ngayon, patas kaming nag ahanapbuhay kaya if may makabasa nitong feedback ko at sabihin 79p LANG? LANG HA? siguro sa inyo maliit lang yan dahil baka mayaman kayo, kami kc sakto-sakto lang. Sa delivery nga ang mahal na din at ng pamasahe kaya dapat lang na ibalik nila dahil, nagbayad naman kami ng tama.

Pakiaayos niyo po ang mga food na inoorder ng consumer through grab of panda kc nagbabayad Naman kami ng maayos. Sabi di kuya Grab Dr na di kc nila pwedeng i open ang paper bag kapag naka sealed na.

Nakakawala ng trust sa Mcdo Mabalacat Branch. Ordered tonight at 9:40pm. Will not order again sa...