Jollibee E. Santos- Bayan-Bayanan — Restaurant in Marikina

Ms. Andria B. the one incharge in regular lane cashier doesn't know the basic customer service ethics. I can't select my order since the kiosk said 'unavailable' and she insisted that there are other customers BEFORE ME who were able to select the same menu on the kiosk. The trainee ebside her told her that " Maarte lang yan kaya ayaw magkiosk" and she replied " magpipindot pa kasi" while i am, the customer they are talking about IS RIGHT INFRONT OF THEM.

THE GIRL IN WHITE POLO WJO IS SAID TO BE A TRAINEE, YOU SHOULD BE KNOWLEDGEABLE ENOUGH TO KNOW WHAT YOU SHOULD AND YOU SHOULDN'T DO INFRONT OF THE CUSTOMER AS A PERSON WORKING IN...

They installed an order system that doesnt makes a sense. All orders are paid via a single counter only. They dont install POS on the screen whereas anyone can pay via credit card or debit card. The line takes too long to accomodate each customer. They prioritize GRAB orders than Dine-In or Take-out customers. They have more than 4 runners and 2 counter (one is for priority lane). Order from the system can be void and order direct to the counter (but they insist to order first from that screen and have a number).

This should be a fast food and not a waiting of 10-15min in a line and 10min to...

updated July 31,2022.

please DON'T waste your time coming to this jollibee branch if one is planning to purchase using Giftaway eGift voucher code. you will only get disappointed/upset. the store always gave the same "spurious" reply for an answer every redemption attempt until today; that their "system need to be updated" and that was same script given since more than 6 months ago. meanwhile, other branches within 2 km radius from our home don't have any problem...