KFC — Restaurant in Marikina

I had two very disappointing experiences at this branch.

First, last week I ordered a Cali Maki Twister using their kiosk. After waiting in line for almost an hour coz they only have one cashier on a peak time, I was only informed that the item was unavailable. If an item is not available, it should be updated immediately in the kiosk system to avoid wasting customers' time.

Today, April 26, 2025, around 3–4 PM, I decided to give them another chance. There were no other customers at the time, yet I still faced poor service. I ordered the same item for takeout, and the cashier told me it would take only 5 minutes. However, after waiting almost 30 minutes, I had to follow up myself. The staff seemed unaware of where my order, and was they keep on asking each other where's my order , turn's out it was not prepared yet, and instead of focusing on work, I overheard them chatting about their plans after their shift.

Additionally, they forgot to give me my change — I had to remind them about it. This is very unprofessional.

The place itself is nice, but the service definitely needs improvement. Management, please take action: monitor your staff and ensure better customer service. This is not the level of service we...

It's great to hear that KFC Conception holds a special place for your post-church meals! That makes for a very specific and positive review. Here's a review based on your feedback: KFC Conception, Marikina: The Perfect Post-Church Treat For many, a visit to KFC Conception in Marikina has become a cherished tradition, especially as the ideal spot for a satisfying meal after attending church services. Its location and offerings perfectly complement a spiritual outing, providing a convenient and enjoyable dining experience. The consistent quality of KFC's menu means you can always count on the good food that the brand is known for – from the crispy fried chicken to classic sides, there's something to satisfy everyone's cravings. What truly makes KFC Conception the "best place for eating after church" is likely a combination of factors: its accessibility, the familiarity of the menu, and the comfortable atmosphere that allows families and friends to gather and enjoy a meal together, perhaps reflecting on the service they just attended. If you're looking for a reliable, tasty, and convenient dining option after your spiritual reflection in the Conception area of Marikina, KFC Conception comes highly recommended as...

I am extremely dissatisfied with the customer service I received not just today but every time we order from the Concepcion KFC branch. I placed an order for both dine-in and take-out meals and unfortunately, my experience was marred by the rude and unprofessional behavior of your crew.

Specifically, I encountered difficulties when trying to place my order. The staff member taking my order seemed dismissive and questioned my requests, making me feel uncomfortable and frustrated. Their attitude towards me was disrespectful and made us feel unwelcome.

Furthermore, the food we received was not up to the standard I expect from KFC. The chicken was dry and overcooked, the spaghetti was cold and soggy.

I understand that mistakes can happen, but the way the staff handled the situation was unacceptable. Their lack of professionalism and rude demeanor negatively impacted my dining experience and left me feeling disappointed with the service provided at your...