Shakey's Pizza Parlor Doña Soledad Ave — Restaurant in Parañaque

I availed the 50% off BDO promo then after 10mins the staff named Via get our order and my credit card. I was eyeing for my CC since I am not comfortable because it’s been 30mins since she took it from me. It took 45-1hr before our order came yet it’s still not complete. We are about to finish our meal when I ask the staff regarding my credit card and she told it to Via but Via just nodded at her. After another 15-20mins I called the Manager named Mia Vargas and I told her that why is it taking too long for my CC to return and then she also called Via and that’s when Via took action and bring back my card but she gave to me like she’s really pissed. We are about to leave when I noticed that there is no receipt given, I approached the manager again while Via was by her side then she ask Via if they charged it already to my card and then Via says “NO”. It’s funny because, what if we leave right away? We got a free meal? Hahaha take note that our bill cost 3,599. The manager is also careless. There are also other customers complaining yet she look doesn’t...

The food was exactly what I expected from Shakey's—mediocre at best. But the service? Absolutely atrocious! It’s like the waitstaff has their eyes closed and is completely ignoring customers. Every time I raised my hand, it was as if I was invisible. They have zero idea how to prioritize service, leaving us waiting far too long for something as simple as a refill of water or iced tea after placing our orders.

When I finally had to track someone down for the bill, I was met with the absurd excuse that they didn’t have their card reader because their delivery guy was using it. Are you kidding me? They only have one card reader for the entire restaurant? It took almost 20 minutes just to get the bill processed!

If you’re hoping to enjoy a meal in under an hour, forget it! Be prepared to sit there forever. This place has the worst service I’ve ever experienced. Do yourself a favor and go to a different branch—this one is a...

Visited Shakey’s today and the service was quite disappointing. When I arrived, no one assisted me in finding a seat and there were no staff visible at the front. The guard had to call someone over, which still took a while, even though the store wasn’t full.

After several minutes, a staff member gave me a menu, but it didn’t include drinks. I asked if there was a separate menu and they went to check. I waited patiently, but the staff never came back and seemed busy with something else.

In the end, I decided to leave. Hopefully service can be improved, especially with attentiveness and...