Shakey's Pizza Parlor - SM City San Jose del Monte — Restaurant in San Jose del Monte

I've been to various Shakey's branch but I never encounter such experience. We have a takeaway order which is 2 regular thin crust pizza. Receptionist took our order at 5:11pm and told us that it'll just take 15-20mins so we waited. They don't have much of a customer since it's weekday and it's not even dinner time. What I don't get is that after 20mins, our order is not yet given to us so I follow up. Only then I saw that they are just starting to prepare it. The manager (I presumed), told us to wait another 8mins. But 10mins had passed again and still no order given, so I follow up again. Take note, the staff and crew are not that busy and just talking, I already saw our order being prepared slowly while talking to each other so I follow up again. It is only then they give our order when I already approached them. We got out order at 5:50pm already. Took us more than half an...

Really want to just say the Manager at time of writing this was the best hospitality provider have had hands down in the Philippines. Really the Philippines has become a joke in this industry and it is rare to find people like this man. He made the experience awesome he did everything right from how he greeted to checking in, making suggestions and asking how the meal is and if we needed anything. Always had eyes on not just us but every table in his restaurant. A+++ for this man and his location if Shakey's was smart this man would be at the very least a regional manager and train staff all over how to do their...

Best if they could serve all the ordered food in one time. Took 25 minutes for the pizza to arrive from the rest of the food last time. Since we have to wait for it to savor all the taste in one time dining experience, the initially serve food went cold. We have to make series of follow up in the process. Gravy is serve if you request it, does not automatically comes with the fried chicken. Then follow it up again. Still go to this branch and hope they be...