Jollibee — Restaurant in San Juan

few weeks ago I went and ordered (aloha burger) at the drive thru. the crew said it was not available. but I went in and tried to order . it said there was, but 10 mins to be wait. and It's ok. but why do the crew at the POS have a different answer, to the dine in and the crew from drive thru?. I don't know if the DT doesn't want to sell. and again tonight, I ordered the same order but it is no longer available. the time was 0834pm. I asked the crew(DT section) what time it closed and she said 10pm. on google map it says that the store was closed at 0945pm(15mins to be 10pm). as a customer, i just have a little bit of concern for the management, I hope the team can be briefed about the par leveling of stocks spcly the manager because sales are still a sales and not to be waste and also to avoid any complain. if pre-closing is 9pm(standard should be 1hr before closing time).it doesn't mean they won't sell anymore. pre closing is done to facilitate the closing of the store and to minimize the cleaning and other work before totally close the store. not to stop selling products. Maybe the team needs to be refreshed for the SOP and remind them what the mission and vision of...

I order a champ bacon mushroom meal the most pricey in the list . I have told to wait for 5 minutes whic was no problem to me then after 5 minutes to wait for another 15 minutes which I said this is very unprofessional I had to let 2 puppies in my car running with aircon I could stay that long alone then they told me 12 minutes to wait more .I decided to ask for a refund that was given to me few minutes later and I left During my time of waiting there in Jollibee 2 young males taking order for driving in were quite very impolite and were joking in my situation . I am a retiree expat working 20 years in Kuwait in 5 Star Hotel I have never experienced such treatment in Jollibee Kuwait and others Jollibee in the Philippines since 30 years . The lady Manager was nice and apologetic of the situation but discipline should be implemented at San...

Currently in ECQ, I just ignored how stubborn some of your staffs are but now your quality service getting worst all the time. I called your delivery 10 times and hanged up my call 3 times. I don't know if you noticed it or not. You sent me notice for your call back due to heavy customers on calls but still waiting for almost 30 minutes no call back. Good job. Food are YES but services it's a MASSIVE NO! Now you were proving me the other newly opened fast food provides an immediate response. No wonder they have more people now than...