Greenwich Valenzuela Town Center — Restaurant in Valenzuela

I placed an order via app at 5:42 PM with an ETA of 40–60 minutes. At 5:46 PM, I received a confirmation call.

‎By 6:25 PM, I called them to follow up as the app status had updated around 6 PM to “out for delivery.” I was told that "no one had accepted the booking yet", so I waited again.

‎ ‎At 6:58 PM, the order was marked as “completed” in the app—even though I never received anything. When I called back, I was told the order was cancelled from my end, which is not true. I told them I did not cancel the order, and there is  no "cancel option" available for me in the app.

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‎I was advised to reorder, but also followed up with a note that the store closes at 7 PM. And guess what, our conversation ended at exactly 7 PM. No alternative solution was offered.

‎Again, I want to emphasize that the app shows the order as completed, not cancelled. I've attached a screenshot as a reference.

‎I’m extremely disappointed with this experience. I waited patiently for over an hour, only to receive no food, no help, and no accountability—and to be wrongly told I cancelled the order myself.

I sent a feedback through their survey form, but incase I don't get a response, I am also leaving a...

My daughter's favorite was lasagna, so I ordered lasagna with fried chicken for them.

The serving size of lasagna is disappointing compared to other branches we have eaten. Tantsya ko nasa 3-4 kutsara lang yung dami nya. I asked the server if this is a regular size order of lasagna and he said yes., though the fried chicken smells good.

Overall I will not order lasagna here again, pero 3 stars pa din kahit papano nagustuhan nila yung...

There was no air conditioning when I went there... I ordered a 99 pesos Lasagna value meal, it comes with a drink + thin bread stick. It was so-so. I did like the place cuz it has few people in it but I wish it was a bit...