Esplanada Duna Mar — Restaurant in Sintra

Very rude employee. We drove past, decided to go down to the beach, saw a cafe, there were a lot of people in it, the door was closed, and the girl was washing the floors.

We did not understand that they was closed, we thought that the door was closed because of the floors, we wanted to take water and some take away snacks.

At the bar we were told that they are closed, but there is an option to take away.

Our friends came after us and the employee began to almost shout that we had not closed the door behind us and they were washing the floors and we did not respect them.

If the girl at the entrance had said they weren't open, or the cafe was empty, or the staff member hadn't offered the takeaway option, we wouldn't have gone in.

This is the first time I've seen such rudeness in Portugal. I don't...

Disappointing visit…. TO AVOID The server's demeanor was shockingly rude and disrespectful, making us feel unwelcome throughout our meal. Such a lack of professionalism is unacceptable in the hospitality industry.

owner answer : "Same as the other, good writing.. but fake"

(Here is a modification of my comment to give him an answer) Fake? Could you teach your staff a little etiquette instead of denying customer's feedback? It's your business, not mine. I have no interest in leaving fake feedback. However, you should definitely address the behavior of your staff. The food is...

They brought us appetizers (bread, cheese and olives) and said "for you to try" and walked away. Naturally, we assumed these were free, as many restaurants provide free bread and olives. However, when the bill came they charged us for the cost of these items. I wasn't impressed and felt scammed. They didn't give us an option or ask if we wanted them - they just handed them over and walked away. The food was good and the location beautiful, but I wasn't happy with what occurred. Wanted to warn others so this doesn't happen...