Impecável - Eat Drink & Fun — Restaurant in Sintra

The service here seemed almost non-existent, we were told that the the waiter would come to us (so they acknowledged we were there) but still after 20 minutes we were not even given a menu. We decided to give up and just get some drinks, so we decided to just go and order at the bar as it seemed as if we were being ignored. They didn't seem very happy that we did this, but considering we hadn't even got a menu this seemed the only way for us to get anything. Cannot rate the food, although we wanted some but as we were on a strict time schedule we were not prepared to wait another 20 minutes to receive a menu let alone our food. They're are other restaurants across the square, so if I were you I'd try your luck there. Also bare in mind the restaurant was busy but not packed (there were at least 6-7...

Era um dos meus locais favoritos de queluz, vinha sempre pela mesma coisa, bochechas. Cheguei, com reserva, ia pedir o costume, ate porque a ementa é a mesma. Novidade, ja nao fazem bochechas. Fiquei logo mega infeliz, demorei um bom bocado a tentar escolher outra coisa que me agradasse, escolhi um basico prego no pao, juntamente com outras 4 pessoas da mesa. Estamos atualmente à 1 hora à espera por pregos e por outro prato mais formado. Tanto tempo para pregos? Que sao feitos todos no mesmo tacho às tantas? Adiciono tambem o atendimento de 5 estrelas (negativas) da empregada, mega simpática e prestativa sem dúvida, ao ouvir as nossas queixas a resposta foi "querem cancelar?" perguntámos quanto tempo a mais de espera, e a resposta foi "nao sei", a qual respondemos "entao e não pode ir verificar?" lá foi... Mais 15 minutos, vamos ver. Já nos informamos com outra colaboradora que mudaram de gerência... Infelizmente deram cabo do sitio, aqui já não voltamos mais, e eramos clientes fiéis. Boa sorte. Assim vão longe. Mais vale fecharem já isto. Ou pelo menos ajustem os preços tendo em conta a qualidade do...

The customer service at this place is inexistent. We asked for an Aperol Spritz. Not only was it done with the incorrect ingredients the staff had the nerve to contradict us and even did not apologize. The cheese was way too salty and clearly overpriced for clueless tourists. What a joke. Less one place...