EL&N London - Atelier La Vie Jeddah — Restaurant in Makkah Region

“Horrible service and unprofessional manager.” “Got an allergy? Not welcome here!”

If I could give it zero I would. Total utter incompetence and rudeness from the staff & the supervisor. I don't recommend going to the EL&N London - Atelier La Vie. There's more better cafes and restaurants to try out.

Despite the long queue outside the cafe, we waited for 30 mins patiently. We were excited about it as it was so hyped on social media, however we were really disappointed.

1. The cafe was over crowded.
2. The waiters weren't motivated or friendly at all. Staff was not helpful.
3. Management is not good at all. They don’t serve you on time, when you sit, no one is there to serve you . The drinks took ages to be delivered and they claimed that it was because I didn’t order the food at the same time when my sister ordered.
4. If you have any sort of food intolerance or allergy best avoid this cafe. They cannot deal with people with allergies. Staff made me feel like I was the problem because I have an allergy to gluten, diary, and nuts.
5. I proceeded to look for the manager and it just so happened. Instead of addressing my problem or letting me finish talking, the manger deliberately disrespected me and didn't even listen for the inconvenience. She wasn't listening to anything I had to say. Listening means more than just registering what a guest says. It also means respecting them and responding in such a way that customers know they can trust you. Note, Just because I have an allergy-doesn't mean I...

Unfortunately, my experience at this establishment was extremely disappointing due to the rude and unprofessional customer service. I cannot recommend this place based on how my family and I were treated.

I visited with a group of 15 family members, and as paying customers, we spent nearly 500 SAR on cakes during this visit. Despite this, the cashier and, I assume, the store manager treated us with a dismissive and condescending attitude.

At one point, the manager rudely accused me of planning to bring beverages from outside simply because their barista wasn’t available. This assumption was both unfounded and inappropriate, especially since other customers in the store already had coffees on their tables. His tone and demeanor made it clear that he didn’t want us there and was almost trying to push us to leave.

As a paying customer, I felt disrespected and unwelcome, which completely ruined what should have been an enjoyable family outing. For a business to treat its customers this way is unacceptable, and I strongly urge the management to address their staff’s attitude and behavior. Until then, I won’t be returning and cannot recommend this place to others.

Date of Visit: February 17,...

Update

Editing my review from 5 stars to 1 stars

On Saturday, 25/01/2025

I visited the branch around 12 PM. When I walked in, the place was completely empty. I greeted the person standing by the counter with 'Salam alikum,' but received no response. Standing in the middle of the store, I spoke a bit louder, hoping to be acknowledged as a customer, but still, no one paid any attention to me. I repeated my greeting to the same guy, hoping this time he would respond, but still, there was no change in his behavior. He even whistled to another colleague behind the counter!

The other employee behind the counter gave me a big smile but then returned to watching a video on his phone, seemingly amused.

This level of service is unacceptable! My family and I immediately left the store, and the staff seemed relieved, as if they were not interested in working or attending to customers.

((( I hope the owner sees this review and addresses the behavior of the staff on this specific Saturday shift )))

wow 👌 👏 😍 V 60 IS 10 OUT OF 10 mixbury cake 1000 OUT OF 10

NOTHING TO SAY,...