Dunkin' - دانكن — Restaurant in Municipality of Al Shamal

I experienced a significant drop in the quality of customer service and product standards, which I believe are crucial to maintaining a positive customer experience. Specifically, I ordered a black coffee, which unfortunately tasted like water and lacked any flavor. While the donuts I ordered were quite enjoyable, the poor quality of the coffee was disappointing and did not meet the standards I expect from. the staff appeared to be indifferent to customer needs. This lack of attentiveness and care can severely impact the customer experience, which is concerning for the reputation...

The selection is impressive for a fast-service café: over 50 types of donuts, a variety of bagels, muffins, and a range of hot breakfast sandwiches. Favorites like the Boston Cream, Glazed Ring, and Jelly-Filled are always popular and generally fresh. The coffee menu includes hot and iced options — from Americanos to Caramel Swirls — with reliable quality. While it won’t match artisan coffee shops in depth or roasting sophistication, the drinks are consistently...

⭐️ Worst Experience EverI've been a loyal Dunkin' Donuts customer for 15 years, but my recent visit was extremely disappointing. I asked for a refill in my Dunkin' mug, and the server, Shamim, rudely informed me that he had no change because I was paying cash. When I questioned if I couldn't be served without change, he remained unhelpful and showed zero hospitality. We come for the experience as much as the product, and this branch...