Zafran Indian Kitchen - Al Nakheel Mall — Restaurant in Municipality of Olaya

A visit to Zafran was an absolute delight, thanks to the outstanding service provided by Vipesh! From the moment we stepped into the restaurant until the end of our meal, Vipesh went above and beyond to ensure that our dining experience was truly memorable.

Vipesh greeted us with a warm and friendly smile and guided us to a cozy table, offering valuable recommendations from the menu. His knowledge of the cuisine and genuine passion for the food at Zafran was evident throughout. He patiently answered all our questions, making us feel comfortable and at ease.

The attention to detail displayed by Vipesh was exceptional. He took great care in understanding our preferences and made excellent suggestions to enhance our meal. From recommending the perfect appetizers to highlighting the chef's specialties, his expertise was truly commendable.

What impressed us most was Vipesh's attentiveness. Despite the restaurant being busy, he always made sure to promptly attend to our needs, ensuring that our glasses were never empty and ensuring the timing of the dishes was impeccable. His excellent memory allowed him to remember our preferences, making us feel like valued guests.

Furthermore, Vipesh's warm and engaging personality added to the overall positive experience. He was friendly, approachable, and genuinely interested in making our evening enjoyable. His outstanding professionalism, combined with his authentic and personable nature, made for exceptional customer service.

The food itself was nothing short of outstanding! Every dish that Vipesh recommended was a splendid explosion of flavors, impeccably presented, and reflective of the authenticity of the cuisine at Zafran.

Overall, our dining experience at Zafran exceeded our expectations, largely due to Vipesh's exceptional service. We highly recommend this restaurant to anyone seeking a fantastic culinary journey with a touch of personalized attention. We will definitely be returning, and we hope that Vipesh will be there to guide us through another delightful dining experience!

Thank you, Vipesh, for going above and beyond to make our evening at Zafran...

I am writing to formally express my disappointment regarding the experience my family and I had today at your Zafran branch in Nakhil Mall, Riyadh.on date 06/08/2025

We were a large group of 24 people (12 adults and 12 children) who visited the restaurant with the expectation of the warm hospitality and service we usually enjoy at Zafran. However, unfortunately, we were made to feel unwelcome due to comments about the children’s voices. Instead of accommodating us as valued guests, the staff’s reaction suggested frustration at our presence, which caused us to leave the restaurant.

When I raised the matter with the head chef/manager present ), his response was dismissive. He stated, “don’t take it personally, but we need to maintain,” and showed no concern about us leaving. And if we have any concerns we can reach out to the head quarters in dubai because he is the general operation manager in ksa This was particularly disappointing given that we are regular customers, and our visits typically result in a check of around 3,000 SAR.

This experience made us feel unappreciated and disrespected, which is not what we expect from a brand of Zafran’s reputation. We chose your restaurant for family gatherings because of the food and ambiance, but after this incident, we are reconsidering our loyalty.

I kindly request that this complaint be escalated to top management and that I receive a formal response on how this matter will be addressed. Families, including children, should always feel welcomed in your establishments, and I hope appropriate steps will be taken to ensure this does not happen again.

Thank you for your attention, and I look forward to hearing back...

I've been to Zafran Indian Kitchen Alnakheel Mall branch more than 3 times. The quality has always been exactly the same. Great customer-focused service. Attention to detail. Friendliness of staff. Cleanliness of place. The food is top-notch! My all-time favorite is the Rampuri Biryani, which is slow- cooked lamb shanks in briyani rice. They also have a vegetarian option called: Vegetable Pulao. The Mango Kulfi was too sweet for my taste. Tge saffron milk cake was good, but still too sweet. The gulab jamun was surprisingly not so sweet, which is great, but what makes it 5* is that it was stuffed with nuts! Never had stuffed gulab jamun before. The Mango Lassi was just so delicious! (And sweet) The naan selection is all very good. The food at this level of quality is expected to be pricy, but it's worth it! Average prices: Meat Biryani: 80-100 ( good for 2 to 3 people) Chicken Biryani: 70-80 ( good for 2 to 3 people) Butter Chicken: 70-80 (small portion) Prawn Coconut Curry: 70-80...