Le Ngor Timiss — Restaurant in Dakar

Last saturday, I went to this place with three of my associates after a recommendation. We wanted to relax and have drinks, so a lounge seemed perfect. We made a call around 8pm and were told we could come. After finishing our first round, we decided to close the first tab with cash so one of us could put the next rounds on their card. However, we were told by the server that we could not order anymore unless we bought a 200,000 fcfa bottle because they only allowed table service after 10pm because of a private party they were hosting. Again, we were not told any of this when we called. I went to talk to the manager (Peggy) to explain the situation, and she then apologized and told us to remain at our table and keep ordering. As we went ahead with our second order, we were again told that we had to move because our table was reserved. Again, this was not disclosed to us when we were given the table. After many back and forth between the server, hostess, who told us this was a management order, I asked to see the manager once again as we could not understand why we were being harassed to move and refused drinks. The manager never showed up to our table. The hostess came once again to apologize for not telling us the table was reserved and should not have sat us there. In an effort to make all this easier for all, we agreed to move to another table. We were brought to a section of the restaurant with high chairs and barely any room to sit, at which point my friends and I decided to leave. I went to the manager for a last word before leaving, to explain the terrible service we received, only after refusing to order an overpriced bottle. I explained once again that we were never told about reservations when we called HER and when we were sat, and how SHE told us that we could stay only to have her servers do the nasty job of compelling us to leave. She denied everything, after which three other men (a head server, another manager, and the owner who was also her husband), all came to her defense, denying our experience, justifying that they supported the decision to move us, and blaming the servers for all. Now here’s the thing, at no point did the management team owned up to their own neglect and lack of communication with us. Even after telling me we could stay on our table, they still blamed the server (who was there when I spoke to management and who I talked to right after) for us being moved. The whole time we were waiting for our second round of drinks, we could see the manager talk to our waiters and the hostesses, who would then come back to us with some new issues and moving/ordering requests. Having myself worked in the service industry, at all levels, I know from experience that a manager’s job is to at least be accommodating to their guests and explain THEMSELVES when there’s a service issue. It is easy to blame the wait staff and let them do the dirty job you don’t want to. And let’s be clear here, there is no restaurant and definitely no manager without the PATRONS spending their money. The whole management team should be ashamed of themselves, you are a disgrace to the service industry. Because like the name says it, it is about SERVICE, you are not the stars. We spent over 60,000 fcfa and left with no apologies, no accountability, not even a compensatory drink (not that we needed any at that point). And by the way, 200,000 fcfa for cheap bottles is a scam that the stature of your establishment can’t justify. No one should go there, and as I’m sure there are many who have had an equally unpleasant experience, please people, write your reviews. You owe it...

This restaurant was nice and otantic place. There is no need to make a reservation, you can find a suitable table to eat lunch or dinner.. But, I advise to you lunch instead of dinner.. Because, at night hours it is impossible to see anything around while eating your meal. Very dark seaside.. only you may hear the sounds of waves that angrily hitting to stones on the beach..! It is possible to find every kind of meals..For example; sea foods, chicken, vegetables, meat, also t-bone.. We eat mixed seafood brewer.. Not so good, not so bad. Average..! Prices were normal.. maximum 15-20 $ for one person ok.. If you are looking for luxery, this place is not for you.....

Quite beautiful place, but for such a " fancy-ish" place details should be important and for example they should not save money on speakers and toilet paper: The quality of the sound from the speakers is very poor and not clean at all. The toilets are not up to par for a stylish place and the toilet paper is guarded by the attendant, you realise it after you finish...