Burger King The Woodleigh Mall — Restaurant in Singapore

Flor and Malou- they have an, “Exceptional Service and Friendly Staff!" "I had an amazing experience at this burger joint. From the moment I walked in, the staff made me feel right at home. They were not only attentive but also went out of their way to make sure I had everything I needed. The burger was delicious, but the service truly stood out. I'll definitely be back!" "Above and Beyond Service!" "I came in on a busy Friday evening , but the staff handled everything like pros. They were quick, friendly, and made sure I was comfortable the entire time. Even when there was a slight mix-up with my order, they fixed it promptly and with a smile. Excellent service really makes a difference, and this team knows how to deliver!" "Friendly, Fast, and Professional!" "What really impressed me at this burger restaurant was the service. The staff was so friendly and made my experience so enjoyable. They were quick to take my order, offered great suggestions, and even checked in to make sure everything was to my liking. Great service can make or break a visit, and these folks nailed it!" "Service With a Smile!" "From the hostess to the server, everyone here was so welcoming and polite. The staff had such a positive attitude and were very attentive, without being intrusive. It felt like they genuinely cared about my dining experience. Kudos to the team for making my visit so pleasant!" "Fast, Friendly, and Efficient!" "Impressive service! The restaurant was packed, but the staff kept things running smoothly. My server was friendly and efficient, and my food came out quickly and exactly as I ordered. It’s clear that they train their staff well to provide top-notch service even on the...

Date /Time of Incident: 10 Jul 2025, around 6.40pm Location: Burger King @ Woodleigh Mall Incident: My husband, 13-month-old toddler and I sat down for dinner. My husband had ordered a meal and an ala-carte burger to share, while I proceeded to start feeding my toddler a home-cooked meal.

Mid-way, a staff name Doreen or Domeen approached us and reprimanded us for feeding my toddler a home-cooked meal, saying “No Outside Food”. To which I retorted, “are you telling me that my barely 1 year old child has to eat a burger?” The staff hesitated for a moment, at which another lady (whom I presume to have made the initial complain), rushed to her side to tell her that her complaint was directed to another table and not mine. The staff then proceeded to confront the other table.

I would have left the situation as is, but the staff had the audacity to come back and re-iterate her “No Outside Food” insistence regarding my toddler’s food. While I do understand that the “No Outside Food” policy is to deter loiterers and should be applied to older children, it is unreasonable and unsensitive of the staff to insist that I cannot feed my 13-month-old toddler a home-cooked meal while waiting for my paid Burger King meal.

We have never faced this issue in any other restaurant / coffeeshops/ fast food joints and am appalled by this staff’s attitude and...

Very very bad service for fast food that ive visited for almost 20 years of my life in Singapore. Firstly we arrived 7.58am in the morning, we asked one of the staff she said the store will open at 8am. OK,so we wait till 8am, by then the main lighting all still not turn on yet(as if customer are not welcomed/still preparing) - so why did the operation time state to start at 8am?

My family decided to go ahead to order via the kiosk despite of the lighting not turn on issue. First machine after we ordered, it was down with the card machine. We decided to go aheaded to order via the second machine, down again.

Disappointed, one male staff slowly walk in at 8.04am. He then turned on the main area lighting. I asked him both machine I can't make payment. He didn't talk or explain anything or give me alternative to order. Just kept quiet and went ahead to fix the machine and left us not sure what to do as I stand beside him for the next few minutes.

Me and my family was so disappointed with the poor service this BK offered. Never again I will visit this brand. We left without ordering anything in the end.

To whoever own this branch, good luck to you on such service provided. Definitely your sales will be affected so much with such service. End up we went to macdonald instead as they are faster and efficient. It happened on 27/4 for...