Domino's Pizza Upper Paya Lebar — Restaurant in Singapore

DOESNT DESERVE ANY STAR. I WANT A REFUND FOR MY ORDER. i ordered classic pepperoni box and my pizza came with ONE PIECE OF PEPPERONI IN EACH SLICE. usually it isn’t. i called the outlet to let them know and the person speaking to me was EXTREMELY rude with his tone and the way he was responding to me. and even mentioned that it was DOMINOS’ STANDARD of 5 pieces of pepperoni for personal pizza and i received 4? he said he can make another one but i will have to self collect??? I PAY THE DELIVERY FEES, end up getting below standards food and I HAVE TO SELF COLLECT MY FOOD? what kind of service is this? when i got agitated about it he became more rude. i asked if he was the manager and hung up the call. called back and they aren’t answering until now. there is no proper hotline to complaint about these things. everything submit form get response 2-3 days later? it makes buying food from domino’s so disappointing and dreadful. honestly first time experiencing such rude service. i don’t even want to order from domino’s anymore....

if I could give 0 stars I would.

ordered via the dominos website, only after processing payment did they show that order did not go through, with no order ID for me to follow up with. called their hotline 62860509 only for them to completely ignore and not pickup, even had other colleagues call in but all no response.

followed up by calling nearby Dominos outlet at Sim Avenue, only for them to say that they are unable to help with any issue, no management available to contact, and no customer service hotline either. did not bother to entertain, likely show they know that there is issue with paya lebar outlet, but unable to take my order either because "paya lebar outlet is nearest to my location"

tried to call paya lebar outlet again, but still nothing so had to call my bank to cancel the transaction since they don't seem to care about delivery order customers.

100% do not order delivery from them if you expect to have something to eat. ended up ordering pizza hut which...

DO NOT ORDER FROM HERE.

I deleted my previous one star review to write a new one. I wish i could give zero stars. I am never ordering from this outlet ever again. A couple days ago i ordered food on the app(the tracker is useless), after 2 hours it was 12am the store closed and i gave up. Suddenly a foodpanda rider showed up with the pizzas, both of which were stone cold. Obviously they made the pizza long ago and left it sitting out.

Last night i ordered food at 10+ and never got my food, not sure why they take orders that they cannot fulfil and obviously don't care that people are left without food. After almost one year there is zero improvement (ordered from them on nye 2023 and after 6 hrs didn't get my food either).

Sadly this is the nearest pizza place open near me but i think i'd rather forgo pizza from now on than endure any more anger and frustration i have to face from this.

Used to absolutely love dominos but this place has...