We came in this year July for a birthday celebration and a waitress mentioned that if we sign up for the membership, there will be a $200 promotion voucher for birthday meals, which can be used for future birthday visit, and we did sign up. We returned to your restaurant today after we had enquired with your staff (receptionist) over the phone during table reservation whether we are able to utilise the $200 birthday voucher and she told us that we are able to do so (We called in case if we are unable to use, we can change another restaurant in advance) . However, before we placed our order during our visit today, we asked your staff ( Angeline ) if the voucher is still valid and useable, your staff replied that there is no $200 birthday voucher, only a $100 voucher and minimum spending of at least $200, which is totally different from previously when we applied for the membership. So what happened to the $200 birthday voucher? Honestly I don’t really care about the voucher, but you guys made such a mess that it ruined my birthday celebration, and if your staff is unable to provide clear details for membership sign-up, PLEASE educate them and not to sell your membership package until they are CLEAR what they are supposed to advise customers. Totally it was a horrible experience and really ruined my birthday celebration.

Further, your staff, Angeline, told us that the membership has always been like this, but during July period when your other staff sold us the membership, they did not tell us anything about the terms and conditions at all. When we called to enquire the voucher, no one said anything as well. Totally bad experience we had encountered.