Sushiro Lot One — Restaurant in Singapore

The food quality here is sushiro standard. It’s good enough. Just some comment on the food - The rice is a bit more soft, mushy and too sticky. The premium salmon gunkan is a joke as it’s not premium, it’s the end bits of the salmon slices cut up. It doesn’t taste bad but it’s nothing premium. The rest of the food is not bad at all. Regular sushiro standard.

So why the rare 1 star review from me? As some other customers have also commented, it’s the worst customer handling sushiro store I’ve encountered.

No doubt there are many customers both walk-in and online reservations while staff capacity is low. But the way the Q is managed VS the empty tables, is just horrible.

The tables are left EMPTY for a very very very long time while customers are waiting and waiting. The girl who calls numbers and assigns seats is very very inefficient.

If there are 5 counter seats available, SEAT those first! She says people are waiting but she needs to clean tables.

Seriously, you can see from your system, there must be 5 customers in 2 pax or 1 pax which you can seat immediately, then move on to clear tables, then seat the rest.

No, she calls one number, then leads this bunch of customers to the back of the restaurant, disappears for several minutes to clear tables, then returns to call one more number and does the same disappearance act while several tables are just sitting empty and customers getting more and more disgruntled at looking at these empty seats when they could be seated, eating, and paid up before she finish wiping another table!! Very inefficient and ineffective.

And she can see from her system the tables which are at the back of the restaurant, she can call 2 numbers and walk there with 2 groups of customers, then direct them to their seats and walk back to the front to call other numbers.

But no, she does one by one. Call X number, walk them to the back , direct to seats, come back to the front, call Y number, walk them to the back, direct seats, come back to front call Z number. Isn’t she making herself tired, unhappy, overworked and inefficient because of her ineffective work?

Other popular branches of sushiro I’ve been are not like that. The number assignor calls 2 numbers of tables close together and directs both at one time to speed up the process.

I don’t think I’ll go to this sushiro branch ever again. Disappointing slow service that...

Relatively affordable sushi. Very spacious and has an authentic Japanese vibe to it. Food service was fast and ordering system was easy to navigate. Ebi tempura sushi came piping hot and crispy!

Edit from 4 to 1 star on 8/3/23: The above comments still stand but today I was thoroughly disappointment by the lack of customer service we encountered. I have been a loyal customer since 2 years ago, and one of the main reasons why I visited regularly was because I was eagerly waiting to complete the loyalty card to get their premium goods. Upon completing the loyalty card 2 weeks before its expiry today, I was disappointment in Sushiro's dismissive response to loyalty that I've shown towards the brand.

They were out of the particular premium goods that I wanted (which was still blatently on display). They could not guarantee when more stock would come in The completed loyalty card would be forfeited if the premium goods were not redeemed by the card's expiry date (even if the goods were not restocked by then)

Sushiro attempted to offer solutions by suggesting that we redeem the goods at other outlets before the card's expiry. However, such a response is problematic on multiple fronts: What if most/all outlets were out of stock of the said premium goods? Why should loyal customers be condemned because of a supply problem which is out of their control? Even if another outlet were to have stock within the next 2 weeks, why should loyal customers have to waste time and money traveling somewhere far? Displaying goods which you don't have stock for is misleading to customers - how can customers trust that these display items are not mere baits when in fact sushiro may be limiting their supply on purpose.

Given that supply issues are completely out of my control, I think the most reasonable response sushiro could have given would be to allow me to redeem the goods when stock is ready, even if this may be beyond the card's expiry. Penalising loyal customers for something that isn't their fault would be extremely unfair and would show how little sushiro cares to appreciate its customers.

Please...

Located along the red MRT line, alight at Choa Chu Kang station and you will be greeted by Lot One. Sushiro is located at the 3rd floor with Japan Home beside it. Just head up from the escalator from the main entrance to easily find it.

Sushiro is an up and coming Japanese Sushi restaurant, Genki Sushi feels inadequate when compared. With modern technology, your food will be served fresh within a minute of you ordering most of the time. Not only do they pride with the sushi rice that they import directly from Japan, they too ready their food only when orders are made for the best texture and taste. You would not believe there are so many staffs they have in their kitchen. The service crew in this restaurant is extremely professional and polite too. Kudos on the good service level Sushiro!

With 2 levels of conveyor belts, level 1 serves sushi that you can pick it up when it comes towards your table, level 2 is a dedicated lane where the orders you make using the tablet provided on each table are sent to you and it's unbelievably speedy. All the ingredients they serve are really fresh and of good quality. They have ongoing promotions for Otoro and sashimi but they are often sold out. Even their salmon sashimi is out of stock early during dinner times. Although they have a big variety on their menu, mostly are served as nigiri sushi.

Really glad they have more than one outlet in Singapore and with one in the heartlands of CCK, it's bound to be jam packed with customers all the time. Make reservations through their app early to avoid a long wait at the...