Bon Amis Family Restaurant — Restaurant in Bellville

When a focaccia turns out to be a pizza; when a pizza turns out to be from Dr Oetker; food doesn’t arrive and chips from Wimpy are better!

Worst meal in Cape Town in 5 years!! Went to Bon Amis at Bloemendal.

I can’t begin to tell you how bad the food was.

Ordered a Margherita pizza that was bland and the flat dough was tasteless and just like a Dr Oetker frozen pizza. Next was buttermilk fried chicken burger with mushroom sauce and chips. Burger was tasteless, sauce was creamy and had zero taste, fries were completely limp. Also ordered beer battered hake and chips and focaccia with 2 dips. All chips were limp and after requesting fresh chips, the same limp awful chips arrived. Focaccia never arrived and after requesting it again, arrived 15 minutes later and it was….A PIZZA. Called over manager to ask why a focaccia was delivered as a pizza only to be told that was “how we do it”. Seriously, if you say focaccia, then that’s what I would expect. Also complained to manager about the bland food and soggy chips and was met by a shrug.

I asked for the pizza/focaccia to be replaced by the same one panini bread that was served with the chicken burger and when it arrived was just pieces of toasted plain bread instead.

Food was made without any care and clearly no one in the kitchen was tasting anything.

I did write to the Manager and put in a complaint, and they refunded the cost of the meal which was a...

Had a bizarre experience at this restaurant on Saturday morning. Had an hour to take my daughter to breakfast, so we arrived 15 mins before breakfast service ended. Were seated by the hostess and then waited 15 mins for a waiter, despite their being about 20 staff around and us waving, trying to get attention. I eventually walked back to the front, asking the hostess to get someone to help us. She apologised but then the same thing happened, for about 10 more minutes. By this time the deadline for breakfast orders, like stated in the menu, was just over.

After I eventually managed to flag a waiter down, the first thing I asked was if we could still get breakfast. She assured me it would be ok, and took our order. She brought drinks and then we waited 20 minutes, which was on the long side for eggs and toast, but we didn't mind, because we were looking forward to eating. But then, she came back to the table, telling us that the kitchen won't be able to help us, since they started preparing for lunch already. What on earth? We spent 50 minutes in a restaurant and had to walk out without...

Quite disappointed as I write this. My kids enjoy coming here but don’t think we will be visiting again soon. A friend and I came with our 4 kids this morning to enjoy the new water area. We didn’t book, so were told there is no space for us. We asked if there is any space that we could still sit outside with our kids. The lady at the entrance said we can sit at the white chairs and table close to water area but were not allowed to order anything. We asked if we could order a takeaway and sit there. She simply said “no” with quite a lot of attitude. This is not good customer service. Since when is takeaway not even an option? Why have a area dedicated for relaxing and not be allowed to order anything. We were even prepared to fetch our own drinks and food if we needed to. This is going to chase away a lot more than my friend and I if this sort of customer service continues. Please live up to what you promise on...