Café Sparrow — Restaurant in KwaZulu-Natal

My favoutite restaurant by far. Unfortunately I had a bad experience there today. When i arrived there with my guest for an early dinner, the restaurant was empty inside. Not a staff member in sight. I called out and was approached by one of your male staff members who showed us to a table that had not been cleaned. He scurried to clean the table and brought us menus. My guest ordered a mango juice but was given something else. It tasted like fruit cocktail. I ordered coffee and it was just assumed that i wanted a small cup. I ordered steak with garlic sauce and asked the waiter if it was served with chips and salad. He assured me only chips and i was disappointed as i had hoped to have some salad with the steak. The meal was brought to the table with chips and a salad...but unfortunately it had tomatoes in it that i am alergic to so i asked him to remove the salad. The sauce for the steak was not on the side as he had said, but a tiny bit of sauce was already on the steak. It didnt even cover the whole steak so i asked him if he could pour a bit more on which he did. No steak knife was provided to eat with, no condiments were offered and he never bothered to check if we were happy with the meal! AND then when the bill came they actually charged me for the extra sauce! Incredibly poor service from the waiter who really made us feel asif we were putting him out. Looking at the reviews it seems that other people have had similar experiences. I hope that you, as the owner, will look into these matters. My guest might not but ill be back and hope that the service will be back to your...

You know when you set out on a unplanned road trip without having any idea which cafe to grab lunch then suddenly you find an amazing place.

That's Cafe Sparrow, nestled in a tranquil part of Gillits with breathtaking views of a '' fairy tale'' forest and a soft flowing stream filled with the most beautiful Koi.

Walking towards the Cafe you become drawn to the delightful aroma of freshly prepared food creating and immense craving and rumbling in the tummy. The atmosphere is inviting, cosy and ever so friendly too.

I'm always out on adventure to try new local eating places and I was pleased I stopped ar Café Sparrow. I had the Tuscan grilled chicken served with the most creamy, delicious spinach and a salad that you cannot have enough of.

I simply couldn't resist the baked cheesecake which I eyed as soon as I sat down. It's by far the most decadent and smoothes cheesecake I've ever eaten and will not hesitate to buy a whole one the next time😄.

I left the Café fully satisfied with the meals, dessert and fantastic friendly service. Candice is an absolutely gem who really pays attention to every detail to ensure guests are taken care off.

Well done to the team for making our day. Please keep doing what you are doing and never ever change the cheesecake recipes, it's too awesome to say the least.

Next time you having to decide where to eat, do yourself a favour and make sure to visit Cafe Sparrow. I guarantee you will never be disappointed.

As for me, well this is the beginning of more visits to...

Dear Café sparrow and Team,

I want to extend my sincerest thanks to you all for your incredible service and kindness during my visit on Sunday. As someone who lives with ADHD and PTSD, I sometimes find that certain environments can trigger panic attacks, especially when there’s a lot of noise. That day, I had forgotten my noise-canceling headphones and felt completely overwhelmed while waiting for my friend.

But there was one incredibly kind lady—I believe she may be the manager—and a wonderful waitress who went above and beyond to help me. When they saw I was in distress, they moved a table to the corner for me, offering me a space where I could hold back tears and try to find some calm. And then, when a table became available outside, they took me there right away, making sure I felt comfortable while waiting for my friend. Their genuine care and concern made such a difference.

Normally, I would feel embarrassed by an episode like this, but your kindness made all the difference that day. I felt seen, not just as a customer but as a person dealing with a challenge that isn’t always visible. Mental health struggles often go unnoticed because they don’t always show physically (although mine sometimes do). So, I am truly in awe of the way your team showed such compassion and understanding.

Thank you, from the bottom of my heart, for making what could have been a very difficult situation into one where I felt safe and cared for.

With deepest gratitude, ...