Debonairs Pizza Shell Phoenix City — Restaurant in KwaZulu-Natal

Ordered online, delivery in Westham. Store accepted the order. Store did not deliver my order. Staff are ill-mannered and unqualified. Staff informed that driver left with order. Staff then informed that the driver got lost and his phone was dead. Staff then informed that they do not deliver in the Westham area. I was then informed, by a shouting manager in the back ground stating il recieve my order the next day..

Duty...

Im so disappointed with your service , and angry at the same time i call you with m own aritime to place order from 17 :12 up untill 19:00 waiting for delivery but he never came 🤔 n u not calling me to inform that there will be delays, i phone u back n said i must wait for 15-20 mints only to find that u will call me at 8 oclock when i was already home 🤭🥹 you failed m today 🫡. Infact just close online orders cause you^re...

Food takes around 2 hours to come. The call centre workers are not qualified and never seem to have any solutions. Terrible phone etiquette and customer service , I’ve had 3 bad orders with this store and there always seems to be a problem. Managers don’t know what’s going on regarding their drivers and orders placed online. Will not recommend to anyone! Food arrives cold and 2 hours late ! Will never order from here...