Silver Falls Spur — Restaurant in Madibeng Local Municipality

So my wife decided to spoil me yesterday and took me out for a special treat away from Home for my birthday, so we booked near by this branch for a night, decided we going to Spur for dinner as I was craving for the famous eisbien which recently introduced on the menu. Upon arrival we were seated down, store was a little busy, we ordered our drinks, starters and made the waiter aware that for main I will be ordering the eisbien which i would like it to be prepared accordingly as I need it to be well cooked and pealing off the bone. while we having our starters they should start preparing it.

The starters came well prepared but the nachos corn chips soaking wet from the salsa (why so much salsa?), this I did not enjoy but my wife finished it off as we did not want to draw any attention.

Main meal arrived, hmm my favorite eisbien..(sweet Mustard missing that accompanies this meal, i informed the waiter) both my wife and I having the same ,presentation of the eisbien was on point ,however what turned me off? 😒, chewy and rubbery... when I digged In ! Ohk I ignored that but once got to the middle part.. ohh damn this thing is alive 😳 "raw" 😳 😕 . I then checked my wife meal ooohh same "breathing Raw". Food was returned and re cooked however now presentation out of the window, "basting burned on the meal",as this probably put in the oven with basting on.. like I said we didn't want to draw attention so we decided to option for take away as we felt the store Is closing infact closed and we probably were the last the table In the store.

We were charged for schnitzels instead of the eisbien on the bill as apparently is the same price as the eisbien. however I'm not sure what could have been technical issues with regards to running the new menu batch and updating the price. But this seemed unprofessional. We advice the waiter to inform snr management to run the new menu batch twice to fix this issue.

This reveiw is not a complain or to get anyone in trouble but an honest general feedback about my experience at your branch, I actualy did not want to address this but if i did not then I would not be doing your store any...

Visited the place for breakfast on Saturday the 2nd January as I was visiting the area for some days. I have received the worst form of service ever . Firstly we were given a seat without a shield to maintain social distancing, when we asked the lady called Irene she just said she doesn't know why is not there, and we had to ask to be moved to other table, she didn't even attempt to clean the other table before we sit on it. When she bring food, eggs and mushrooms was as if they were taken straight from fridge to us as they were cold and could taste some water too. When she was done giving u food she disappeared on us en never came back to check on us nor to clear the table bit by bit. We finished eating and her colleagues couldn't even remove some plates and cups that were eating in while waiting for Irene. Me and my partner decided to go pay at the table at a front, when we got there we couldn't get any assistance either for atleast 2 to 3 minutes as other waiters and waitresses were just passing us without affording us any assistance, until we got attention from one other waiter that asked us who assisted us, and he called Irene . When she got to us she didn't even apologize for the kind of service she gave us, it was just a normal thing for her I guess. I am beyond disappointment due to lack of proper service and lack of team work that I had noticed in...

We experienced the worst service on Friday 6 October 2023. We were a group of 5 Couples and decided to visit the Spur Silver Falls in the evening. After being sitted, we had to wait minutes just to get the menu, after that we were given the Menus and told to wait. Again minutes passed before the waitress came. She then told us to give her only drink orders. We waited again close to 20 minutes until we asked for the manager. The manager took our orders. Then when they food eventually came one of the group members didn't receive his food. He had to wait minutes while everyone else were eating in front of him. After we were done, I asked the manager to send us a written apology which he promised to do. He took my email address but no apology was received. This is totally unacceptable from Spur Silver Falls. I am a big fan of Spur restaurants, but this time I was shocked by how we...