What an absolute no return for me. You need to get rid of Tracy - no respect, ignored me, shouted at colleagues in front of customers - she does not belong in the food service industry. I felt for Joleen M, who tried her best to get her under control, but I do not think she would even listen to the CEO of the group the way she was raging. I waited 10 minutes for my bill which was provided by Joleen. Joleen was friendly when she jumped in to service clients (myself included when ordering Americano's) when Tracy was lacking. It was clear who can work under pressure in this...
   Read moreTook a flight from Cape Town this morning and decided to grab a cup of coffee at this restaurant when Christina to help us “queue correctly”. When she addressed me with “my love” I asked her not to which she then changed to “my dear”. Now I find both these condescending and I shared that with her. She didn’t like that and stormed off yelling and shouting across the restaurant floor that “it’s too early for this nonsense”, also mumbling something that I...
   Read moreThe one opposite boarding gate C4 at Cape Town international airport domestic section says they do no have anything on the menu and await the upstairs restaurant. After being sent around the coast with no stray answers. The freshly made to go menu is kept leftovers from the day before from what they’ve said directly - the service is nonexistent unless you want...
   Read more