Gong Cha — Restaurant in Incheon

I’ve had this experience a couple times at the Gong Chas in Korea and I’m not sure why (I’ve been to Korea many times at this point but it’s been a recent occurrence) - we came up to the cashier and were clearly waiting to order. The cashier refused to make eye contact and continued doing her task, ignoring us. When we asked nicely if we could order after a minute or two of waiting in silence, she said “wait a minute.” After making us wait, she finally took our order and got it wrong - we had both asked for GREEN milk tea, but she gave us both plain milk tea. Maybe she just misheard, fine, but ignoring us until she was ready to take our order was totally unprofessional. It’s not at all difficult to just say “hi, I’ll be with you in a minute!” Ignoring a customer and pretending they aren’t there is a really awful business practice and makes me want to stop going to Gong Cha, even though it is one of my favorite bubble tea shops. Please consider teaching your employees the importance of manners and kindness when dealing with customers - it will go a...

It’s between Gate 43 & 45 within Terminal 1. Quality is the same as all other Gongcha in Korea, which is pretty good, standard boba tea. It seems other ppl had issues with the service, which I could understand. Since this is the only one after security check, I could see this store having a long line, although I was lucky to not have a long wait. Didn’t have any issues with my order either.

Right now in Japan, these stores always have an unreasonably long queue, without fail. Even the one at Narita Airport. So I’m happy to grab a cup when the line is short when I’m traveling, even if the store clerk is a...

i got jasmine green milk tea and she gave me jasmine green tea. i understand if the employee miss heard me but she kept repeating herself that she was correct and was very rude towards me. she also was talking to the other workers that she was right and said what was...