I’ve worked restaurants/hospitality. 9 times out of 10 I think reviews criticizing service are wrong. But I felt hustled here.
I order wine, an order of cheese and an order of jamón. Wine and cheese arrive, jamón doesn’t. No worries, I wait awhile, long after we are done eating wines and cheese and other tables have ordered and been served jamon, and ask for it again. It is brought.
When I ask to pay I am shocked at how expensive my bill is. Unusually, and whay bothers me most here, the waitress brings the credit card machine over with the charge ready to go. I ask to see the bill. She points at the computer which is behind the deli case, several meters away from me, in an area I cannot access. No one could read the bill on computer screen from this distance. I have to ask her repeatedly for a paper copy of it. Very frustrating to be so unwilling to show a customer their bill.
Lo and behold I am Charged twice for the jamón. When I point this out, instead of an apology for the double bill and the lack of jamón service on the first order I am met with arguments from every single member of staff, who insist the second charge is because I had two plates of jamón, only after a prolonged effort on my part do they relent and remove the charge.
Decent bar otherwise, good products and decent list of wines by the glass (even if the white I ordered had...
Read moreWe have spent many Christmas vacations in the Algarve and each time we look forward to a visit to this deli. This Christmas will not be an exception and we can't wait. All of the wonderful products that are produced in the region are found here. A full range in quality of meat and cheese and wine are available. I feel like blowing the bank in Merkajamón...
Read moreA wonderful place, cosy, vibrant and animated without being too noisy, with an authentic and friendly atmosphere. You can stop by for a quick lunch or a more leisurely session of wine and tapas. A mixture of wine shop, delicatessen and tapas bar, the place has a vast selection of products and wines. You can dine in on the rustic tables and high chairs,...
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